Shipping policy
Last updated: October 31, 2026
LEDLightsWorld.com is operated by HUAKE LIMITED. We provide international shipping and fulfillment options for customers worldwide, using local inventory where available and China-based fulfillment for broader product coverage.
1. Shipping Destinations
We currently support shipping to many countries and regions, including:
- North America: United States, Canada
- Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark
- Oceania: Australia, New Zealand
- East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia
- Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel
- South America: Chile, Uruguay, Argentina
- Africa: South Africa, Mauritius
If your country or region is not listed, please contact us at crm@ledlightsworld.com for shipping availability and a custom quotation.
2. Fulfillment Locations
Selected products may be fulfilled from local warehouses in markets including the United States, Canada, the United Kingdom, Germany, Australia, and Japan, depending on inventory availability and product type.
Where suitable local inventory is available, orders may be fulfilled locally for faster delivery and potentially lower shipping costs.
If an item is not available locally, or if the product is normally supplied from China, the order may be fulfilled through our China-based manufacturing and fulfillment operations.
3. Shipping Methods & Fees
Shipping costs depend on product size, weight, quantity, destination, warehouse availability, shipping method, and product category.
Orders Fulfilled from Local Warehouses
| Order Amount | Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| Over USD 399 | Eligible Standard Shipping | Typically 3–7 business days | Free for eligible products |
| Under USD 399 | Standard Shipping | Typically 3–7 business days | Calculated based on shipment |
Orders Fulfilled from China
| Order Amount | Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| Over USD 399 | Eligible Standard Shipping | Typically 9–18 business days | Free for eligible products |
| Over USD 399 | Express Shipping | Typically 5–9 business days | Additional charge may apply |
| Under USD 399 | Standard Shipping | Typically 9–18 business days | Calculated based on shipment |
| Under USD 399 | Express Shipping | Typically 5–9 business days | Calculated based on shipment |
Important: The USD 399 free-shipping program applies only to eligible products and destinations. Certain oversized, heavy, customized, project-specific, specially packaged, or specially designated product series may be excluded from free shipping.
Where free shipping does not apply, the applicable shipping charge will be shown during checkout or confirmed separately before the order is finalized.
4. Oversized, Heavy & Special Products
Some products may require special freight arrangements because of their size, weight, packaging requirements, fragility, or project-specific configuration.
These may include oversized LED profiles, large display products, heavy power or structural components, customized assemblies, project shipments, and other special products.
For these orders, shipping may be calculated separately based on actual shipment dimensions, weight, destination, carrier requirements, and shipping method.
We may recommend alternative packaging, shipment splitting, freight forwarding, air freight, sea freight, or other logistics solutions where appropriate.
5. Order Processing Time
In-stock orders are typically processed within 1–3 business days.
Processing may take longer for customized, made-to-order, specially procured, large-volume, or project-specific products.
Tracking information or shipping documents will be provided after shipment where available.
6. Estimated Delivery Times
Estimated delivery times are provided for reference and begin after an order has been processed and shipped.
Actual delivery times may vary depending on destination, carrier, shipping method, customs clearance, local delivery conditions, holidays, weather, and other circumstances outside our reasonable control.
Unless expressly guaranteed in writing, delivery dates are estimates and are not guaranteed.
7. Customs Duties & Import Taxes
For orders fulfilled from local inventory within the destination market, import duties generally do not apply to the customer for that domestic delivery.
For international shipments, including orders fulfilled from China, import duties, taxes, VAT, brokerage charges, or customs clearance fees may apply depending on the destination country's regulations and the agreed shipping terms.
Unless otherwise expressly agreed, these charges are the responsibility of the recipient.
We may provide reasonable shipping or customs documentation and assist with carrier communication where appropriate, but customs clearance decisions remain subject to the relevant authorities.
Shipping fees and related costs may not be refundable where a shipment is returned because the recipient refuses delivery, fails to complete customs clearance, or does not pay applicable duties or charges.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and other required delivery information.
Please contact us as soon as possible if shipping information needs to be corrected.
Once an order has shipped, address changes may not be possible and additional carrier charges may apply.
9. Damaged or Missing Shipments
If a shipment arrives visibly damaged, incomplete, or with missing products, please contact us as soon as reasonably possible.
Please retain the packaging and provide photos or videos of the shipment, packaging, labels, and affected products so that we can assist with the carrier or determine an appropriate solution.
10. B2B, Wholesale & Project Orders
Large-volume, wholesale, customized, OEM/ODM, or project shipments may use separately agreed logistics terms.
Applicable shipping methods, freight charges, Incoterms, delivery arrangements, and customs responsibilities may be specified in quotations, proforma invoices, purchase orders, contracts, or other written transaction documents.
Where such written terms differ from this general Shipping Policy, the specific transaction terms will apply to that order.
11. Unsupported Checkout Destinations
Some countries or regions may not be available for automatic online checkout.
This does not necessarily mean that we cannot ship there. Please contact us for a manual shipping quotation and order arrangement.
We reserve the right to decline or cancel an order where shipping is unavailable, restricted, commercially impractical, or prohibited by applicable laws or carrier requirements. Any applicable payment collected for a cancelled order will be refunded.
12. Returns
Eligible products may generally be returned within 60 days after delivery, subject to our Refund & Return Policy.
13. Contact Us
HUAKE LIMITED
Owner and Operator of LEDLightsWorld.com
Email:
crm@ledlightsworld.com
Phone / WhatsApp:
+86-133-0296-0992