Refund & Return Policy

Last updated: October 31, 2026

This Refund & Return Policy applies to purchases made through LEDLightsWorld.com, operated by HUAKE LIMITED.

1. Customer Satisfaction

We want customers to be satisfied with their purchases. If you have a problem with your order, please contact us and we will work with you to identify an appropriate solution.

Most eligible products may be returned within 60 days after delivery, subject to the conditions below.

2. 60-Day Return & Exchange Period

You may request a return or exchange within 60 days after delivery of the product.

If an order is delivered in multiple shipments, the 60-day period begins on the date the last item in the order is delivered.

All returns require prior approval. Please contact us at crm@ledlightsworld.com before returning any product. Unapproved returns may be refused.

3. Return Conditions

To qualify for a standard return, products should generally:

• Be unused or in resalable condition
• Be returned in the original packaging where reasonably possible
• Include all supplied accessories, instructions, cables, connectors, mounting parts, and other included components
• Not have been permanently installed, cut, drilled, soldered, wired, glued, modified, or otherwise altered by the customer
• Not show damage caused by improper installation, operation, storage, transportation, or handling

COD or freight-collect returns will not be accepted unless agreed by us in advance.

4. Restocking Fees

We do not normally charge a restocking fee for eligible standard-product returns.

However, a deduction of up to 15% may apply if returned products are missing accessories or packaging, or if their resale value has been reduced because of customer handling, use, or incomplete return condition.

5. Exchanges

Eligible products may be exchanged within the same 60-day return period, subject to product condition and availability.

If the replacement product has a different value, any price difference will be charged or refunded as applicable.

For exchanges requested for reasons not caused by us, the customer is responsible for applicable return and reshipping costs.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will generally be issued to the original payment method within approximately 5–7 business days after the return has been approved.

Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise agreed in writing.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible and provide:

• Your order number
• A description of the issue
• Relevant photos or videos
• Photos of the outer packaging if shipping damage is involved

Depending on the circumstances, we may provide troubleshooting, replacement parts, repair, replacement, return, or refund.

Where the issue is confirmed to be caused by our error or a covered product defect, we will provide an appropriate solution and, where applicable, cover reasonable return or replacement shipping costs.

8. Technical Diagnosis

Some LED products may require basic troubleshooting before a return is approved.

We may request photos, videos, wiring information, voltage measurements, controller settings, test results, or other reasonable diagnostic information to determine whether the issue relates to the product, installation, configuration, compatibility, power supply, or another factor.

9. Non-Returnable or Restricted Items

The following products may not be eligible for standard returns:

• Customized or made-to-order products
• Cut-to-length or specially processed products
• Products that have been permanently installed, modified, soldered, cut, or otherwise altered
• Products whose sealed packaging must remain intact for resale, where the packaging has been opened
• Clearance or final-sale products explicitly identified as such before purchase
• Sample or specially procured products where separate return terms were disclosed

Wholesale, large-volume, customized, or project orders may be subject to separate return terms stated in a quotation, proforma invoice, purchase order, contract, or other written agreement.

10. International Returns

For returns requested for reasons not caused by us, customers are generally responsible for return shipping costs and any applicable import/export duties, customs fees, brokerage charges, or clearance costs.

Return procedures may vary by country or region due to customs and logistics requirements. Please contact us before shipping an international return.

11. Order Cancellations

Standard orders may generally be cancelled before shipment.

Once an order has shipped, it will normally be handled under the return process described in this policy.

Customized, made-to-order, or specially procured orders may become non-cancellable once production, procurement, configuration, or other committed work has begun.

12. Contact Us

Operating Entity:
HUAKE LIMITED

Email: crm@ledlightsworld.com
Mobile / WhatsApp: +86-133-0296-0992

All approved refunds are processed by HUAKE LIMITED, the operating entity of LEDLightsWorld.com.