We provide fast local delivery from our regional warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia — typically within 3–7 business days.

If the local warehouse is out of stock, your order will be fulfilled from our main warehouse in China. In that case, delivery will take approximately 7–25 business days depending on your location and shipping method.

We also offer express shipping via DHL or UPS, which usually arrives in 3–10 business days.

Yes, we currently ship to the following countries and regions:

North America: United States, Canada

Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark

Oceania: Australia, New Zealand

East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel

South America: Chile, Uruguay, Argentina

Africa: South Africa, Mauritius

If your country is not listed at checkout, please contact us at crm@ledlightsworld.com and we will assist you with a custom shipping quote.

We ship from our regional warehouses whenever local inventory is available. We currently have warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia.

If the item is not available in your region’s warehouse, your order will be shipped from our main warehouse in Shenzhen, China.

In either case, you will receive a tracking number as soon as your order is dispatched.

Yes, we offer express shipping to most countries via DHL, UPS, or FedEx, depending on your region.

• If your order is shipped from a local warehouse, express delivery typically arrives within 3–5 business days.

• If shipped from our main warehouse in China, express delivery usually takes 3–10 business days.

To use expedited shipping, please select the Express Shipping option at checkout. Shipping costs will be calculated based on the weight and destination of your order.

For orders shipped from our local warehouses (in the US, UK, Germany, Japan, Canada, or Australia), no customs duties or import taxes will apply.

However, if your order is shipped from our main warehouse in China, it may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

If you’re unsure about your country’s import policies, we recommend checking with your local customs office or contacting us at crm@ledlightsworld.com before placing an order.

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

You can also contact our support team at crm@ledlightsworld.com if you need help tracking your shipment or have not received tracking details within the expected timeframe.

Most of our products are eligible for free standard shipping on orders over $399.

However, certain oversized or special-order items may not qualify. In such cases, we will clearly indicate this on the product page.

We offer a 60-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 60 days of the delivery date.

Returned items must be unused, in original condition, and include all packaging and accessories.

Shipping costs are non-refundable.

Please refer to our full Refund Policy for details.

To request a return, please contact us at crm@ledlightsworld.com with your order number and reason for return.

All returns must be pre-approved before shipping the items back. We’ll provide you with return instructions within 1 business day.

Unfortunately, customized or made-to-order products are not eligible for return or refund unless there is a manufacturing defect.

If you’re unsure whether your product is returnable, feel free to contact us before placing your order at crm@ledlightsworld.com.

Once we receive and inspect the returned item, we will issue your refund within 3–5 business days.

The refund will be credited to your original payment method, and you will receive a confirmation email once the refund is processed.

If you have any questions, feel free to contact us at crm@ledlightsworld.com.

We accept the following payment methods:

• Credit / Debit Cards (Visa, MasterCard, American Express)

• PayPal

• T/T (Bank Transfer)

All transactions are securely processed. If you need assistance with a specific payment method, please contact us at crm@ledlightsworld.com.

If you need to change or cancel your order, please contact us at crm@ledlightsworld.com as soon as possible after placing the order.

We will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to modify or cancel it.

Yes, after placing your order, you will receive an order confirmation email with all the order details.

Once your order has shipped, a shipping confirmation with tracking information will also be sent to your email.

If you need an official invoice or have not received any confirmation, feel free to contact us at crm@ledlightsworld.com.

Yes, we offer discounts for bulk purchases and wholesale orders.

If you are planning to order in large quantities or for commercial use, please contact us at crm@ledlightsworld.com with your requirements. Our sales team will provide you with a customized quotation.

Yes, most of our products come with a 1 to 2-year limited warranty, depending on the product type.

The warranty covers manufacturing defects under normal use. Please check the product page for specific warranty details. If you experience any issues, contact us at crm@ledlightsworld.com and we’ll assist you promptly.

If you receive a defective or damaged item, please contact us immediately at crm@ledlightsworld.com with your order number and clear photos or videos of the issue.

Our support team will assess the problem and offer a suitable solution, such as replacement parts, a product exchange, or a refund, based on the warranty terms.

For most products, we include basic installation information directly on the product page.

For selected items, you’ll also find downloadable manuals or a “Support” section with wiring diagrams and technical documents.

If you need further assistance, feel free to contact us at crm@ledlightsworld.com — our technical team is here to help.

Absolutely. If you have questions about product compatibility, installation, or technical specifications, our team is here to help before you place your order.

You can reach us via:

• Email: crm@ledlightsworld.com

• Live Chat: Click the chat icon on the bottom-right of our website to speak with our pre-sales team.

We typically respond within 1 business day.