Frequently Asked Questions

Find Answers To All Your Questions

How long does shipping take?

We provide fast local delivery from our regional warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia — typically within 3–7 business days.

 

If the local warehouse is out of stock, your order will be fulfilled from our main warehouse in China. In that case, delivery will take approximately 7–25 business days depending on your location and shipping method.

 

We also offer express shipping via DHL or UPS, which usually arrives in 3–10 business days.

Do you ship internationally?

Yes, we currently ship to the following countries and regions:

 

North America: United States, Canada

Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark

Oceania: Australia, New Zealand

East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel

South America: Chile, Uruguay, Argentina

Africa: South Africa, Mauritius

 

If your country is not listed at checkout, please contact us at crm@ledlightsworld.com and we will assist you with a custom shipping quote.

Where do you ship from?

We ship from our regional warehouses whenever local inventory is available. We currently have warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia.

 

If the item is not available in your region’s warehouse, your order will be shipped from our main warehouse in Shenzhen, China.

 

In either case, you will receive a tracking number as soon as your order is dispatched.

Do you offer express shipping?

Yes, we offer express shipping to most countries via DHL, UPS, or FedEx, depending on your region.

  • If your order is shipped from a local warehouse, express delivery typically arrives within 3–5 business days.

  • If shipped from our main warehouse in China, express delivery usually takes 3–10 business days.

 

To use expedited shipping, please select the Express Shipping option at checkout. Shipping costs will be calculated based on the weight and destination of your order.

Will I have to pay customs duties or import taxes?

For orders shipped from our local warehouses (in the US, UK, Germany, Japan, Canada, or Australia), no customs duties or import taxes will apply.

 

However, if your order is shipped from our main warehouse in China, it may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

 

If you’re unsure about your country’s import policies, we recommend checking with your local customs office or contacting us at crm@ledlightsworld.com before placing an order.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

 

You can also contact our support team at crm@ledlightsworld.com if you need help tracking your shipment or have not received tracking details within the expected timeframe.

Are all products eligible for free shipping over $399?

Most of our products are eligible for free standard shipping on orders over $399.

 

However, certain oversized or special-order items may not qualify. In such cases, we will clearly indicate this on the product page.

What is your return policy?

We offer a 60-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 60 days of the delivery date.

 

Returned items must be unused, in original condition, and include all packaging and accessories.

Shipping costs are non-refundable.

 

Please refer to our full Refund Policy for details.

How do I request a return?

To request a return, please contact us at crm@ledlightsworld.com with your order number and reason for return.

 

All returns must be pre-approved before shipping the items back. We’ll provide you with return instructions within 1 business day.

Do you accept returns for customized products?

Unfortunately, customized or made-to-order products are not eligible for return or refund unless there is a manufacturing defect.

 

If you’re unsure whether your product is returnable, feel free to contact us before placing your order at crm@ledlightsworld.com.

When will I receive my refund?

Once we receive and inspect the returned item, we will issue your refund within 3–5 business days.

 

The refund will be credited to your original payment method, and you will receive a confirmation email once the refund is processed.

 

If you have any questions, feel free to contact us at crm@ledlightsworld.com.

What payment methods do you accept?

We accept the following payment methods:

  • Credit / Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • T/T (Bank Transfer)

 

All transactions are securely processed. If you need assistance with a specific payment method, please contact us at crm@ledlightsworld.com.

Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us at crm@ledlightsworld.com as soon as possible after placing the order.

 

We will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to modify or cancel it.

Will I receive an invoice or order confirmation?

Yes, after placing your order, you will receive an order confirmation email with all the order details.

 

Once your order has shipped, a shipping confirmation with tracking information will also be sent to your email.

 

If you need an official invoice or have not received any confirmation, feel free to contact us at crm@ledlightsworld.com.

Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk purchases and wholesale orders.

 

If you are planning to order in large quantities or for commercial use, please contact us at crm@ledlightsworld.com with your requirements. Our sales team will provide you with a customized quotation.

Do your products come with a warranty?

Yes, most of our products come with a 1 to 2-year limited warranty, depending on the product type.

 

The warranty covers manufacturing defects under normal use. Please check the product page for specific warranty details. If you experience any issues, contact us at crm@ledlightsworld.com and we’ll assist you promptly.

What should I do if I receive a faulty or damaged item?

If you receive a defective or damaged item, please contact us immediately at crm@ledlightsworld.com with your order number and clear photos or videos of the issue.

 

Our support team will assess the problem and offer a suitable solution, such as replacement parts, a product exchange, or a refund, based on the warranty terms.

Where can I find product installation guides or technical support?

For most products, we include basic installation information directly on the product page.

 

For selected items, you’ll also find downloadable manuals or a “Support” section with wiring diagrams and technical documents.

 

If you need further assistance, feel free to contact us at crm@ledlightsworld.com — our technical team is here to help.

Can I get technical advice before placing an order?

Absolutely. If you have questions about product compatibility, installation, or technical specifications, our team is here to help before you place your order.

 

You can reach us via:

  • Email: crm@ledlightsworld.com

  • Live Chat: Click the chat icon on the bottom-right of our website to speak with our pre-sales team.

 

We typically respond within 1 business day.

What is a LED Poster Display used for?

LED Poster Displays are designed for digital signage and commercial advertising in high-traffic areas such as retail stores, shopping malls, showrooms, airports, and exhibitions.

 

They offer bright, vivid visuals that attract attention and are ideal for displaying promotional videos, brand messages, event announcements, and more. Compared to traditional posters, LED posters are dynamic, reusable, and more engaging.

Can I use it both indoors and outdoors?

Yes — our LED Poster Display series includes both indoor and outdoor models.

  • Indoor models are perfect for shopping malls, trade shows, and retail spaces, offering high brightness and slim designs.

  • Outdoor models are built with weatherproof enclosures, higher brightness levels, and IP-rated protection to ensure visibility and durability in exterior environments.

 

Please refer to the product specifications on each model’s page to confirm its intended usage. You can also contact us at crm@ledlightsworld.com for recommendations.

Can the content on the screen be updated remotely?

Yes, most of our LED Poster Displays support remote content updates.

 

Depending on the model, content can be uploaded via:

  • Mobile App (WiFi control)

  • USB drive

  • Cloud platform (available on selected models)

 

For example:

  • EP Series, EP GOB Series, EP Outdoor Series support both App and Cloud control.

  • EP Series-P does not support cloud control but still supports WiFi and App updates.

 

Please check the product page or contact us if you’re unsure which model suits your needs.

Can I customize the size or branding of the LED poster?

Yes, we offer customization options for both branding and screen size.

  • Size: In addition to our standard sizes (640×1920mm and 960×1920mm), we can customize the dimensions to suit your specific application.

    Custom sizes are available even for small batch orders.

  • Branding: We support customization of startup screen, frame color, and logo printing on the device or packaging.

 

Just send your requirements to crm@ledlightsworld.com, and our team will provide you with a proposal.

EP-RS Series Rollable LED Poster Display - can these be synced together across mulitple units?

Yes, the EP-RS Series Rollable LED Poster Displays can be synced together across multiple units. These displays support synchronization, allowing you to connect and display content simultaneously across multiple units, creating a unified visual experience. The synchronization can be achieved through their built-in control system or by using a centralized media player or controller, depending on the model's features and your setup requirements.

What’s the difference between Red and Infrared LED Strip Lights? How should I choose the right one?

Red LED strips emit visible red light and are mainly used for visual indication, decorative lighting, and photobiological applications.

Infrared (IR) LED strips emit non-visible light and are commonly used in sensing, night vision, and therapeutic scenarios.

Here’s a quick wavelength guide:

Wavelength

Visibility

Typical Applications

635nm

Bright red light

Safety signals, decorative displays, visual alerts

660–670nm

Deep red light

Plant growth, photobiomodulation, red light therapy

730–735nm

Near-infrared (dim red)

Flowering control in horticulture

810nm

Near-infrared (invisible)

Penetrative IR therapy, deep tissue illumination

850nm

Infrared (invisible)

Night vision, IR surveillance, motion detection

940nm

Infrared (fully invisible)

Remote control systems, IR imaging, covert lighting

What is the difference between 850nm and 940nm infrared LED strips?

The main difference lies in their visibility and application:

  • 850nm IR LED strips emit a faint red glow that is slightly visible to the human eye in dark environments. They’re often used when some indication of operation is acceptable, such as in security cameras where low-light monitoring is needed.

  • 940nm IR LED strips emit no visible light, making them completely invisible to the human eye. They are ideal for covert surveillance, IR sensors, and environments where total discretion is required.

 

Both are suitable for night vision and sensing systems, but the choice depends on your need for visibility.

Can I use Infrared LED Strips for night vision camera systems?

Yes, our infrared LED strips are ideal for enhancing night vision camera systems. They emit infrared light in the 850nm or 940nm range, which is invisible to the human eye but clearly detected by most security and surveillance cameras. This allows the camera to capture clear footage even in complete darkness, without drawing attention or disturbing the environment.

Can infrared LED strip lights be used with motion sensors or other automation systems?

Yes, infrared LED strip lights can be integrated with motion sensors, timers, or smart controllers, as long as the sensor or controller is compatible with the power supply used. This is especially useful for security applications or energy-saving setups, where the lights only turn on when needed. Ensure that the sensor is rated for the strip’s voltage and current for safe operation.

Are infrared LED strip lights visible to the human eye?

Most infrared LED strip lights, especially those emitting 850nm and above, are not visible to the human eye. The 850nm strips may emit a faint red glow at the LED source, but the 940nm strips are virtually invisible in normal conditions. This makes them ideal for discreet surveillance, night vision, and scientific use where visible light is undesirable.

Can infrared LED strips be cut or customized to specific lengths?

Yes, our infrared LED strip lights can be cut along designated cutting lines to suit your installation needs. Each strip has clear cut points—typically every 3 or 6 LEDs depending on the model. Be sure to cut only at these points and properly seal or reconnect the strips using compatible connectors to maintain performance and safety.

What power supply should I use for IR LED strip lights?

We recommend using a 12V DC power supply with appropriate current output based on the total length and power consumption of the strip. Always match the voltage exactly (12V) and ensure the power supply’s wattage exceeds the total wattage of the connected strips by at least 20% for safe and stable operation.

Do Red & IR LED strips emit visible light?

Our Red & Infrared LED strips cover wavelengths from 635nm to 940nm.

  • 635nm to 730nm: These wavelengths emit visible red light, gradually shifting toward deeper red as the wavelength increases.

  • 810nm: This near-infrared range emits very faint red glow, barely visible in dark environments.

  • 850nm: Emits a slight red glow at the LED source, often noticeable in low light.

  • 940nm: Fully infrared and invisible to the human eye, ideal for covert applications like security systems and sensors.

 

This range allows users to choose based on their application’s visibility requirements — from clearly visible red light to completely hidden IR illumination.

Do your IR LED strips support dimming or adjustable brightness?

Yes, our Infrared LED strips support PWM dimming (Pulse Width Modulation) using compatible DC dimmers or IR-specific controllers.

However, since infrared light is not visible to the human eye, the dimming effect is not visually noticeable — it can only be verified using infrared cameras, sensors, or measurement tools.

 

Note: Avoid using incompatible AC dimmers or low-frequency PWM drivers, as they may cause flickering or reduced performance.

What is the Magic Cubic LED Display and how is it different from a traditional LED screen?

The Magic Cubic LED Display is a three-dimensional cube-shaped LED screen that delivers content on all visible sides of the cube.

Unlike traditional flat LED displays, the Magic Cubic design enables 360° visual engagement, making it ideal for museums, exhibitions, retail spaces, and any environment seeking a unique, immersive visual experience.

 

Its standout features include:

  • Seamless content playback across multiple faces

  • Customizable sizes and pixel pitches

  • Eye-catching 3D presence for storytelling and branding

What is the main purpose of 850nm LED beads?

850 nm infrared LEDs are widely used in night vision surveillance cameras, motion sensors, and facial recognition. They emit a faint red glow detectable by human eyes, making them suitable for semi-visible IR applications that require low-light awareness.

What’s the difference between 850nm and 940nm LED beads?

850 nm LEDs emit faint red light and are excellent for night vision cameras. 940 nm LEDs are completely invisible to the human eye, making them ideal for hidden sensors and automatic devices. 850 nm offers stronger camera sensitivity, while 940 nm ensures full concealment.

Which wavelength of LED bead is best for plant growth?

660 nm red LED beads are most effective for photosynthesis, promoting flowering and fruiting. 730 nm far-red LEDs help regulate the photoperiod and stem elongation. Many grow lights combine both to simulate natural sunlight and maximize plant productivity.

What is the difference between red and infrared LED beads?

Red light LEDs (620–660 nm) emit visible red light, commonly used in indicators, plant growth lighting, and red light therapy. Infrared LEDs (730–940 nm) emit invisible light, widely used for night vision, motion sensing, and access control.
While most infrared light is invisible to the human eye, near-infrared wavelengths (around 700–780 nm) may produce faint red glows under dark conditions, especially with high-power LEDs. 850 nm LEDs may sometimes appear slightly red, but 940 nm LEDs are typically completely invisible.

Are dual-wavelength LED beads available?

Yes. Some LEDs combine two wavelengths in one bead—such as 660 nm + 850 nm for therapy, or 850 nm + 940 nm for hybrid sensing. These reduce space and improve optical alignment. Advanced models may support separate control of each wavelength.

Do LED sphere displays support customization?

Yes, we offer custom services. We can adjust the size, pixel pitch, and other details to suit your needs. We can also customize the appearance design to suit your brand requirements, but the delivery time will be longer. We offer a variety of sizes to meet most needs.

What is the resolution of LED sphere displays?

Resolution varies according to pixel pitch. We offer pixel pitches from P1.25 to P6. A smaller pixel pitch provides higher resolution, making it ideal for close viewing.

How are LED sphere displays controlled?

It supports synchronous and asynchronous control, and can play and set content via HDMI, USB, APP, WIFI or other control methods. You can conveniently control the display content on any device.

What are the typical applications for LED sphere displays?

They are widely used in museums, exhibition halls, commercial spaces, live events, stage effects, and more, delivering an impressive visual experience in every setting.

Are LED sphere displays easy to maintain?

Yes, our displays are designed with easy maintenance in mind. The modular design allows for quick replacement and repair, and we offer regular technical support and maintenance services to ensure long-term performance.

What is the power consumption of LED sphere displays?

Power consumption depends on the size and brightness settings of the display. We offer energy-efficient options to ensure high operational efficiency and reduced energy costs.

Does it support live video inputs?

With the controller box has HDMI input interface, the sphere can be easily connected to various devices with HDMI output for real-time playback.

What is a Sphere LED Display?

A Sphere LED Display is a cutting-edge, 360° spherical screen that delivers an immersive and captivating viewing experience. It’s ideal for use in museums, science centers, exhibitions, retail spaces, and hotel lobbies, offering a futuristic digital signage solution.

Can I connect the Sphere LED Display to audio systems?

Yes, the Sphere LED Display can be connected to external audio systems for multimedia applications. This is particularly useful for exhibitions, trade shows, or live events where audio-visual integration is required.

What are the benefits of using a Sphere LED Display for my project?

Immersive experience: Engage viewers with 360° dynamic visuals.

Customizable options: Choose from pre-designed models or fully customized solutions.

High-quality display: Offers vibrant colors and sharp resolution, perfect for indoor and outdoor use.

Durability: Built to last with high-quality materials and weatherproof options for outdoor environments.

What is the lead time for ordering a Sphere LED Display?

Lead times vary by model and pixel pitch:

Small to medium indoor models: 5–12 days

Larger indoor models: 25–35 days

Outdoor models: 30–55 days
For customized versions, lead times can be extended.

Do LED modules support customization?

Yes, our LED modules support customization. Customers can choose pixel pitch, resolution, and display effects based on their specific application requirements. We also offer customization for module appearance, size, and installation methods to ensure a perfect fit for your project.

What is the resolution of LED modules?

The resolution depends on the pixel pitch. For example, a P1.25 module has a resolution of 256×128, while a P4.0 module has a resolution of 80×40. We offer pixel pitches ranging from P1.25 to P10, suitable for different viewing distances.

Are LED modules suitable for outdoor use?

Some of our LED modules are designed for outdoor environments, featuring an IP65 waterproof and dustproof rating to withstand harsh weather conditions. They are particularly suitable for outdoor billboards, stage backdrops, and scenic displays.

What is the power consumption of LED modules?

Power consumption varies depending on screen size and brightness settings. Generally, it is low and meets energy-saving requirements. Detailed power consumption and power supply specifications for each module are listed in the product specifications to help customers choose the right configuration.

Are LED modules difficult to install?

Our LED modules are very easy to install. With standardized sizes and modular designs, users can choose suspension, wall-mount, or floor installation. We provide detailed installation guides and offer professional installation services to ensure smooth setup.

What screen shapes are suitable for this flexible LED module?

This module is designed for creative shapes and can be bent into non-flat screens, including cylindrical, curved, and wavy shapes. Its flexible PCB and elastic housing allow it to perfectly conform to irregular structures without affecting lamp arrangement or image quality. It's ideal for immersive stage backdrops requiring a wraparound structure, eye-catching booths at trade shows with unique designs, and interior decoration in high-end shopping malls, art galleries, and themed entertainment projects. It also creates smooth transitions between flat and curved surfaces, giving designers more creative freedom.

Is this module suitable for long-term operation?

Completely suitable. Design life: approximately 100,000 hours of operation, suitable for 24/7 operation in locations such as control rooms, exhibition halls, and shopping malls. The lamps are tested for long lifespans, and the circuit design reduces heat generation, ensuring stable image quality even after years of use. To ensure optimal performance, it is recommended to use within the recommended temperature and humidity range and maintain a clean ventilation system to facilitate heat dissipation.

Will this flexible module easily deform or break?

No. The module utilizes a reinforced flexible PCB and a highly elastic housing, allowing it to withstand repeated bending without fatigue damage. It remains intact during transportation, installation, and multiple styling adjustments. When the specified bending radius is adhered to, cracking, lamp damage, or misalignment will not occur, allowing construction workers to confidently reuse it between projects.

Will the screen flicker?

No. Refresh rates up to 3840Hz completely eliminates visible flicker, ensuring smooth video playback. This is especially important for live streaming, photography, or videography, as it prevents cameras from capturing horizontal streaks or flickering. Even when shooting in slow motion, the image remains stable and smooth.

How do I connect the power supply?

Each module uses a DC 5V power supply, and multiple modules can be connected in series. You need to calculate the total power consumption to match the power supply capacity and select cables of sufficient thickness to avoid voltage drops. For large screens, distributed power supply is recommended to ensure consistent brightness and color across the entire screen.

What is its typical lifespan?

Under normal operating conditions, the OD series module has a lifespan of 50,000–100,000 hours, equivalent to 5–10 years of continuous 24/7 operation. Factors affecting lifespan include operating environment, brightness setting, and maintenance frequency. Regular surface cleaning, maintaining good heat dissipation, and avoiding frequent power cycles can effectively extend its service life.

Is an additional enclosure required for protection during installation?

In normal outdoor environments, the module's inherent IP65 protection is sufficient, and no additional enclosure is required. However, if the installation environment is subject to long-term high humidity, water accumulation, or high levels of industrial dust, it is recommended to add a protective cover or optimize the drainage design to extend the service life.

What is its maximum brightness?

Depending on the model, the OD series can achieve brightness levels of 5,500–6,000 nits, ensuring clear images even on sunny days. It also features automatic brightness adjustment, automatically adjusting output brightness based on ambient light levels, reducing brightness at night or on cloudy days, saving energy and extending lamp life. For applications requiring precise control, manual brightness adjustment is also possible via the control system.

Will there be color shift after splicing?

Modules from the same batch undergo rigorous, point-by-point brightness and color calibration before shipment, ensuring consistent color and brightness across the entire screen, even when multiple modules are spliced together. During long-term use, if slight deviations occur, on-site fine-tuning can be performed through the control system to ensure stable display performance.

What applications is it best suited for?

The OD series outdoor LED modules offer significant advantages in brightness, weather resistance, and dynamic performance. Reaching 5,500–6,000 nits, they remain clearly visible even in direct sunlight. Unlike light boxes that can only display static images, LED modules can play high-definition video, schedule content switching, and support remote updates, eliminating the need for frequent image changes. Compared to LCDs, they are more resistant to light interference and glare, and they won't overheat and black out in high-temperature environments, making them ideal for advertising and information displays that require 24/7 display.

What are the significant advantages of the OF series flexible LED modules?

The OF series modules combine high brightness, weather resistance, and a flexible design, making them ideal for outdoor applications requiring both creative design and durability. Compared to traditional rigid modules, their silicone encapsulation technology allows them to adapt to various mounting surfaces, such as cylindrical, wavy, and uneven surfaces. The modules offer a high level of protection, resisting rain, dust, and UV rays while maintaining stable brightness and color performance. Their reliability and maintainability are excellent for projects requiring all-weather, long-term operation.

What is the IP rating?

The OF series modules are IP65-rated, meaning they are completely protected from dust ingress and can withstand low-pressure water jets from any direction. Both the front and back sides are waterproof, ensuring long-term outdoor use in a variety of environments, including rain, snow, and coastal salt spray. The module housing and mask are made of weather-resistant materials, ensuring they remain resistant to deformation and fading even under strong UV rays and high humidity.

What is the brightness?

The OF series flexible modules generally achieve a brightness of 4,500 nits, with high-brightness versions reaching 5,000 nits, ensuring clear visibility even in bright sunlight. Brightness can be adjusted manually through the control system or automatically via a light sensor, optimizing display quality and saving energy based on ambient light conditions. Automatically reducing brightness at night or on cloudy days also extends the lifespan of the LEDs.

What applications are suitable for the OF series?

It can be used in virtually any outdoor application requiring high brightness and irregular shapes. Examples include wrapping the facades of landmark buildings, circular or curved billboards, stage backdrops, and cylindrical displays in shopping mall atrias. Compared to traditional straight-panel LED screens, the OF series flexible modules offer designers and engineering teams more creative possibilities, allowing the display to better integrate with the architectural structure.

Are there any restrictions on the module's flexible bending angle?

While flexible modules can be bent, it is generally recommended to limit the bending angle to between 120° and 150° and avoid repeated, large folding. During installation, structural supports should be used that match the designed curvature to avoid damage to the wiring or packaging due to excessively small bend radii. A reasonable bend angle not only prolongs service life but also ensures image flatness and pixel alignment.

What’s included and how do I install it?

Connect the included USB cable (≈2 m / 6.56 ft) to a 5V USB adapter, power bank, or computer. Most signs feature 5–6 brightness levels via an inline switch. For stable brightness, use a 5V/2A adapter. If unplugged, simply reset brightness when powered on again.

How do I power and adjust the brightness?

Connect the included USB cable (≈2 m / 6.56 ft) to a 5V USB adapter, power bank, or computer. Most signs feature 5–6 brightness levels via an inline switch. For stable brightness, use a 5V/2A adapter.

Can I customize the design or color?

Yes, for bulk orders we support customization of text, size, shape, and color. For single-piece retail, please check the available variations (Warm White, Pink, Multi-Color, etc.) before purchase.

How many power interfaces are available for this series of neon signs?

There are two options:

5V USB (USB-A): Portable and universal, works with chargers, power banks, or computers.

12V AC Adapter: Better for larger, brighter signs and long-term use, comes with a regional plug.

Tips: Check the product page for the correct power type. Do not mix voltages—USB models require 5V, adapter models require 12V.

What is the expected lifespan? Will the LEDs develop dark spots or fail?

High-quality LEDs can last 30,000–50,000 hours. Under normal conditions (no overheating, no power surges), failures are rare. Avoid bending or pulling the neon tube, as this may damage the circuit and cause partial outages.

Do these signs consume a lot of power? Will leaving them on increase my electricity bill?

No, LED neon signs are very energy-efficient, usually consuming only 3–8 W depending on the size. Running them for several hours a day costs just a few cents, much lower than traditional glass neon or incandescent lights.

How do I clean and maintain the sign? Any precautions?

Wipe gently with a dry, lint-free cloth to remove dust. Do not spray water, alcohol, or strong solvents directly on the surface. Clean the cable and controller with a soft brush if dusty. Keep away from extreme heat, humidity, or corrosive chemicals to extend lifespan.

Does it make noise or get hot after long use?

No. The signs use low-voltage LED strips, producing minimal heat and working silently. They are safe for continuous use in bedrooms, parties, and commercial spaces.

Do LED signs consume a lot of power? Are they energy-efficient?

Compared with traditional neon signs, LED signs consume much less power while providing higher brightness and clarity. Even when kept on for long periods, they do not cause a significant increase in electricity costs, making them ideal for daily use in stores. Their low energy consumption not only saves costs but also helps extend the service life of the signs.

Is the installation complicated?

Not at all. The sign is designed for plug-and-play use and comes with a hanging chain, so you can easily mount it on a window or wall.

What material are the neon signs made of?

They are made with durable LED neon flex and an acrylic backing, which are safe, shatter-resistant, and long-lasting compared to traditional glass neon.

Do the signs get very hot after being on for hours?

No, the LED neon signs produce very little heat, making them safe for continuous use.

How do I install the cabinet light?

The cabinet light uses either magnetic or adhesive mounting, requiring no drilling and causing no damage to the cabinet. The installation process is simple and efficient.

How often do I need to charge the battery-powered cabinet light?

Under normal use, it usually only needs charging once every 3–4 weeks, and a full charge takes about 2–3 hours.

Are your lights dimmable?

Yes, our under cabinet LED lights are dimmable, allowing you to adjust the brightness to create the perfect ambiance for your kitchen, wardrobe, display cabinet, or workspace.

Do these lights feature motion or hand-wave sensors?

Yes. Models such as the Oval series, Pebble series, 10/12.7-inch rechargeable lights, and 16/22-inch lights include PIR motion sensors or hand-wave detectors, enabling automatic on/off control. Some 12V adapter-powered models use touch switches instead.

How is the color temperature adjustment achieved in multi-CCT lights?

Products such as the Pebble rechargeable cabinet lights (1 LED or 3 LEDs version) and some hand-wave sensor under cabinet lights feature 3CCT adjustment (3000K / 4000K / 6000K). The switching is typically done by tapping the touch switch or waving your hand over the sensor. The light also has a built-in memory function, so it automatically recalls the last selected color temperature when turned on again.

What is the size of the sign?

The sign measures 15.7 × 12 inches, making it the perfect size for dressing tables, bedrooms, or salons.

How is it powered?

It uses DC 5V USB power and comes with a 78-inch (2m) USB cable, making it easy to plug into adapters, laptops, or power banks.

How do I install it?

It includes 2 adhesive hooks and a 22-inch stainless steel chain, plus pre-drilled holes for easy wall hanging. You can also simply lean it against a flat surface.

Is the brightness adjustable?

Yes! The sign offers 5 adjustable brightness levels to suit your makeup routine, bedroom atmosphere, or event décor

What materials are used? Is it safe?

It’s made with premium acrylic and heat-resistant silicone LED strips, ensuring durability, safety, and long-lasting warm lighting.

Can I connect lights to both the 12V and 14V output ports simultaneously?

Yes, you can connect lights to both the 12V and 14V output ports at the same time. Just ensure that the total wattage for each port does not exceed its rated capacity and that the combined wattage of all connected lights does not exceed the transformer’s maximum capacity of 400W.

How many voltage taps does it have?

It has multiple voltage taps, including 12V and 14V.

Does the lighting transformer come with mounting hardware?

Yes, it includes mounting hardware for easy installation on walls or other surfaces. Make sure to follow the installation instructions provided.

Does this lighting low voltage transformers have a circuit breaker for safety?

Yes, this transformer is equipped with a built-in circuit breaker. This safety feature helps protect the unit and connected lighting from electrical faults, overloads, and short circuits, ensuring safe and reliable operation.

What types of lights are compatible with this transformer?

This high-power outdoor transformer is compatible with a variety of low-voltage landscape lights, including LED lights, halogen lights, and incandescent lights. It's ideal for garden lights, pathway lights, and spotlights.

If I place this screen in a window, can I remove it and place it in another window?

We do not recommend to remove the LED Film too frequently, because that will cause loss of viscosity. How to Remove, please refer to video:https://www.youtube.com/watch?v=HNG3zE9lyxI

Does this work with a Lutron dimmer?

Yes, this LED driver is compatible with Lutron dimmer.

Does it have overload protection?

Yes, it does have overload protection.

Does it work with smart home systems?

Yes, this LED driver is compatible with smart home systems.

What types of loads can this power supply drive?

It is suitable for constant-voltage LED strips, low-voltage fixtures, controllers, and other DC 12V/24V constant-voltage devices. It is not compatible with constant-current LED modules or AC loads.

Does this power supply support multiple dimming methods?

Yes, it supports TRIAC forward/reverse phase, 0–10V, PWM, and resistive dimming, making it compatible with most wall dimmers and smart controllers for various lighting setups.

How does the clarity of P1.86 compare to traditional bar signs (P6, P8, P10)?

Traditional bar signs often use P6, P8, or P10 pixel pitches, meaning the LEDs are spaced 6–10 mm apart. On a 960 mm long display, this results in a resolution of only 160–96 pixels wide, producing coarse text and grainy graphics.
Our P1.86 model has LEDs spaced just 1.86 mm apart, delivering a resolution of 516 × 86 pixels on the 960 mm version. The result is sharp, detailed visuals that can clearly display logos, menus, and graphics even at close viewing distances.

Can the LED Shop Display replace my existing P6/P10 shop sign?

Yes. The FL Series (frameless) and FR Series (outdoor framed) are designed as direct replacements for traditional bar signs. They are slimmer (only 32–45 mm thick), more stylish, and offer much higher resolution, so your shop looks modern and professional while maintaining the same functionality.

What installation options are available?

• FL Series (Frameless): VESA-compatible mounts, wall-mount brackets, suspension ropes, or monitor stands.
•FR Series (Outdoor): Fixed directly to the wall using side screws, no brackets required.
•DS Series (Double-Sided): Classic projecting sign installation with included screw set.

What’s included in the package?

Each display comes with the essential installation accessories:
•FL Series: LED display, wall-mount bracket, suspension rope, user manual.
•FR Series: LED display, installation screws, user manual.
•DS Series: LED display, installation screws, user manual.

When will pre-orders ship?

All pre-orders will ship no later than October 30, 2025, with free worldwide shipping included.

Why do LED tubes come with milky, clear, or striped covers? What is the difference?

Milky cover: diffuses light, reduces glare, suitable for homes and offices

Clear cover: maximizes light output, ideal for garages and warehouses

Striped cover: balances brightness with glare reduction, common in schools, supermarkets, and public spaces

What does Power Factor (PF) mean, and why does it matter?

Power Factor reflects how efficiently power is used. High-quality LED tubes typically have PF ≥0.9, minimizing energy waste and reducing harmonic interference on the grid. Low PF can increase electricity losses, especially in large commercial installations.

Why is CRI (Color Rendering Index) important for LED tubes?

CRI indicates how accurately colors appear under the light. A CRI above 80 is suitable for homes and offices. CRI above 90 is recommended for retail stores, galleries, or any place where color accuracy is critical. Low CRI may cause washed-out or distorted colors.

Can LED tubes be used in enclosed fixtures?

Yes, but proper ventilation is crucial. Enclosed fixtures may trap heat, which can shorten the LED’s lifespan. For enclosed installations, tubes with aluminum housings or tri-proof fixtures designed for heat dissipation are recommended.

Can LED tubes be installed vertically or only horizontally?

LED tubes can be installed in any orientation (horizontal, vertical, or angled). However, for environments with high humidity, vertical mounting may increase the risk of condensation at the tube ends, so proper sealing or tri-proof fixtures are recommended.

How should LED tubes be maintained to ensure maximum lifespan?

Minimal maintenance is required—just clean dust from the surface and ensure fixtures remain ventilated. Avoid exposure to water unless using tri-proof housings. If light output drops significantly, check for driver performance issues or voltage irregularities in the power supply.

How much energy can LED tubes save compared to fluorescents?

A 4ft fluorescent tube typically uses 40W, while an LED equivalent needs only 20W. Running 10 hours daily, one LED tube saves around 70 kWh per year. Large-scale retrofits deliver even more significant savings in commercial facilities.

Are LED tubes compatible with motion sensors or photocell controls?

Yes. Non-dimmable LED tubes can typically be paired with motion sensors or dusk-to-dawn photocells. However, dimmable models require compatibility with the specific sensor type. Always check driver specifications before integrating with external controls.

How do I connect dual-white (CCT) LED strips with two color temperatures (warm + cool white)?

You must use a 3-pin connector specifically designed for dual white strips (8 mm 3528/2835). A normal 2-pin single-color connector will not pass both channels and only one color will light up.

Which connector should I choose if my LED strip is 8 mm wide and uses 2835 chips, but later I may upgrade to 10 mm 5050 strips?

You need to match the connector width precisely; 8 mm connectors won’t fit a 10 mm strip. If you plan to upgrade, it is better to buy both 8 mm 2-pin snap-down connectors for 2835 and 10 mm 2-pin connectors for 5050. Mixing sizes causes loose contact and flickering.

Can screw-type transparent connectors and snap-down connectors be used interchangeably?

Functionally yes, but they serve different purposes. Snap-down connectors are quicker for DIY use, while screw-tightened transparent connectors provide stronger contact in long-term or outdoor projects where vibration and moisture may be present.

How do I extend the distance between power supply and LED strips safely?

Use extension cables matching the strip type: 2-pin red/black for single color, 4-pin RGB cable, 5-pin RGBW, or 6-pin RGB+CCT. For runs longer than 10 m, thicker wires (18–20 AWG) are recommended to reduce voltage drop.

Can I solder wires directly to these connectors if I want extra security?

Yes, soldering to the metal pads inside a connector is possible for permanent setups, but it requires careful handling. Most customers prefer solderless types for convenience.

How do waterproof end caps and pins work with connectors?

End caps seal exposed strip ends, preventing water ingress. Contact pins allow AC110–240V or DC strips to connect securely. These are required for outdoor or bathroom projects.

Which connector should I use for COB RGB strips with 10 mm width?

Use 4-pin COB connectors for 10 mm RGB COB strips. Standard 4-pin RGB connectors designed for SMD 5050 will not fit properly due to COB pad spacing.

Are there special precautions when connecting high-density LED strips (e.g., 120–320 LEDs/m)?

Yes. High-density strips draw more current and have smaller pad spacing. Always use connectors specifically rated for high-density or COB strips, and ensure adequate cooling to prevent connector overheating.

How should channels be connected when the installation length exceeds 2 meters?

Profiles can be joined with connectors or directly aligned. To avoid visible gaps, use continuous diffusers or ensure tight seams during installation. Some large-format profiles also come with dedicated joint parts.

How are aluminum channels mounted?

Each set includes standard mounting clips and end caps for easy installation. Trimless recessed models require pre-cut slots in drywall or wood panels for a flush finish.

What are large-format channels (e.g., H10075, D60 round) used for?

These oversized or round channels are designed for commercial, office, or exhibition spaces. They support pendant or trimless flush-mount installations, accommodate multiple LED strips, and deliver high brightness for large areas.

Can aluminum channels be used for curved or irregular surfaces?

Standard extrusions are rigid and straight, not bendable. For curved surfaces, flexible diffusers or segmented installation with angled connectors is recommended. Some mini profiles can be creatively installed in arcs when carefully cut.

Will smoky black diffusers reduce brightness?

Yes, slightly. Their light transmittance is typically 60–70%, so brightness is reduced compared to clear or milky covers. However, their advantage is an almost invisible look when the lights are off.

Are the channels DIY cuttable?

Yes. Profiles are typically supplied in 1 m or 2 m lengths and can be cut with a saw to fit your space. Always sand the cut edges and use matching end caps to ensure a clean finish.

Can diffuser covers be replaced?

Yes. Covers are slide-in or snap-in designs. If you need different diffusion levels, replacement covers are available separately (compatible with U01–U06 and V01–V03 models).

Can these channels be used outdoors?

The aluminum body itself is corrosion-resistant, but the diffusers and end caps are not fully waterproof. For outdoor applications, use waterproof LED strips and seal the ends properly.

How is the voltage resistance performance of silicone wires? Can they be used in high-voltage equipment?

Most silicone wires are rated for 300V–600V, while certain specialized models can reach over 3kV. This is due to the high dielectric strength and breakdown resistance of silicone rubber itself. However, in high-voltage applications (such as medical equipment or frequency converters), it is still necessary to choose the appropriate insulation thickness and certified models according to the actual working environment.

Will silicone wire age if it operates in a high-temperature environment for a long time?

Compared to PVC or rubber, silicone wire offers superior resistance to aging. Even when continuously operating around 150℃, its insulation layer remains flexible and stable. However, if it exceeds its maximum rated temperature (such as above 250℃), the silicone may gradually lose elasticity and develop cracks. Therefore, it is important to allow for a safety margin in engineering design.

What is the main performance difference compared to ordinary PVC wire?

he advantages of silicone wire are primarily its temperature resistance and flexibility. PVC wire typically withstands temperatures between 70℃ and 105℃, whereas high-quality silicone wire can operate continuously around 180℃, with some models even tolerating short-term exposure to 200℃. Additionally, silicone wire remains flexible at low temperatures (down to -60℃), unlike PVC, which can become stiff or crack. This makes silicone wire especially suitable for high-temperature, extreme-cold, and frequently flexed applications.

Will silicone wire become brittle in extremely low-temperature environments?

Ordinary PVC wire tends to harden or even crack below -20℃, whereas silicone wire remains flexible and maintains excellent insulation even at -60℃. This makes it especially suitable for applications in extreme cold regions, such as aerospace, cold storage equipment, or polar research facilities.

Does it have flame-retardant properties?

Most high-quality silicone wires pass flame-retardant tests such as VW-1 and FT1. When burning, they do not drip and produce minimal toxic smoke, meeting environmental and fire safety requirements. Compared to ordinary rubber or PVC insulation, silicone offers superior flame-retardant safety, making it suitable for densely populated areas or locations with high safety requirements.

What is the typical lifespan of silicone wire?

Within its rated temperature and voltage range, silicone wire can generally operate reliably for 10–20 years. In comparison, PVC wire may only last 2–5 years under high-temperature conditions. Silicone wire has clear advantages in heat resistance and aging performance. However, its lifespan also depends on the actual application environment; prolonged exposure to strong UV radiation or chemical corrosion can shorten its service life.

What should be considered during installation and wiring?

1.Avoid excessive stretching or sharp bends, as this can accelerate insulation damage.2.It is recommended to use crimp terminals or professional soldering to ensure stable connections.3.In high-current applications, select a wire gauge with sufficient cross-sectional area to prevent overheating.4.For outdoor or humid environments, ensure proper sealing at the wire ends to prevent moisture ingress.

Does it comply with environmental and safety standards?

Most industrial silicone wires meet RoHS and REACH regulations, and some high-end models have UL, VDE, or CCC certifications. For applications with strict safety requirements, such as medical, household, or aerospace, certified silicone wire is recommended.

Does it support bending or cutting?

Yes. The one-piece flexible silicone structure allows free bending and cutting for customized shapes and complex installations.

Is it waterproof and suitable for outdoor use?

Yes. With an IP67 waterproof rating, it can be safely used indoors and in damp or outdoor environments such as bathrooms, kitchens, and terraces.

Is it suitable for DIY installation?

Yes. The simple design with a pre-installed pulling rope reduces difficulty, making it easy for non-professionals to complete DIY installation.

What should I pay attention to during use?

Ensure the strip matches the correct size, check that end caps and clips are secured, seal ports with glue for outdoor use, and avoid sharp folds to prolong lifespan.

What is the recomended spacing for these lights?

Fixtures produce somewhat of a focused beam. I have 2 rows above my cooktop @ 10 inch center, 37 inches above the surface. Plenty of brite Search term:light. Total of 12 lights. Large cabinet top area. I don't know actual distribution of ight of itself and at what distance it would lose its effectiveness. W. O. B.

What are the cut-out sizes for recessed downlights?

Cut-out sizes include 2-inch, 3-inch, 3.5-inch, and 4-inch options. Please confirm the hole size before installation.

What is the input voltage for recessed downlights?

They are compatible with 100–130V AC and 200–240V AC power supply systems.

What is the CRI (Color Rendering Index) of the LED downlights?

The CRI is ≥80, providing natural and clear color rendering.

Are the recessed downlights dimmable?

Yes, they support TRIAC dimming and can be used with compatible dimmer switches.

What materials are the recessed downlights made of?

They are made of aviation-grade aluminum and ABS plastic, ensuring durability and excellent heat dissipation.

What should I check before installing recessed downlights?

Confirm the cut-out size is correct, turn off the power before connecting the driver, and check dimmer compatibility to ensure stable performance.

Can these ceiling lights be controlled by remote or smart home systems?

Regular models do not support remote control or smart home systems and are operated by a standard wall switch. The Smart RGB+CW versions, however, can be controlled in multiple ways: by remote control, mobile App, and voice commands through Alexa or Google Home, allowing you to adjust colors, brightness, and modes easily.

Why are the lights designed to be only 24mm thick? Does this affect heat dissipation?

The ultra-thin profile is designed for low ceilings and minimalist spaces. The housing combines heat-conductive plastic with aluminum PCB for proper thermal management, and high-efficiency LED chips reduce energy loss. Despite the slim build, the lights maintain a 50,000-hour lifespan.

What are the advantages of the smart RGB+CW ceiling light compared to the regular models?

Regular models provide a fixed color temperature with simple installation. Smart RGB+CW versions offer full-color RGB and adjustable 2700K–6500K white light, dimmable via App, remote control, Alexa, or Google Home. They are suitable for kids’ rooms, parties, or flexible ambiance needs, though they require WiFi and setup is slightly more complex.

Will the diffuser cover turn yellow over time?

The diffuser is made of anti-yellowing PC or PMMA with UV protection treatment. It maintains clarity and provides soft, uniform light even after years of use, unlike traditional plastic covers that may discolor.

How do I choose the right wattage for my room size?

As a guideline:

12W (18 cm): 6–8 m² (small bedrooms, entryways)

18W (23 cm): 8–12 m² (study, kitchen)

24W/32W (30 cm): 12–20 m² (living rooms, dining rooms)

36W (48 cm): 20–25 m² (large living rooms, meeting rooms)
For larger areas, consider installing multiple fixtures.

Are the enclosures identical across power ratings?

Not exactly. The metal enclosure design differs between models below 250 W and those at or above 250 W.

Will this cause LED flicker?

With matched voltage, sufficient power, and correct wiring, the DC output enables flicker-free lighting with no visible flicker.

What protection features does this switching power supply include?

It integrates short-circuit (SCP), overload (OCP/OLP), and over-voltage (OVP) protections. Under abnormal conditions, the unit automatically enters protection mode to prevent device damage and maintain stable operation; recovery occurs after the fault is removed (model-dependent).

What applications is this power supply suitable for?

It is widely used for LED light boxes, LED modules, and LED strip lights—along with other DC loads—provided the output voltage exactly matches the device’s rated voltage.

Does this power supply support dimming?

No. This series is non-dimmable and is not compatible with wall dimmers or 0–10 V dimming methods.

How do I choose the right power supply specification?

Ensure the output voltage exactly matches your device’s rated voltage (e.g., 5 V, 12 V, 24 V). Size the wattage to the actual load and allow an appropriate safety margin to improve operating stability and extend service life.

What power ranges are available for these power supplies?

This series spans multiple power ratings from 40 W to 400 W, suitable for applications ranging from small loads to medium- and higher-power LED light boxes, LED modules, and LED strip lights.

What output voltages are available, and how should they be matched?

Available in single-output DC 5 V, 12 V, and 24 V options. The output must exactly match your device’s rated voltage (e.g., a 12 V device requires a 12 V power supply).

Where can I use this power adapter?

It works with a wide range of devices, including printers, networking equipment, lighting fixtures, beauty devices, massage equipment, and security systems.

What size is the DC plug?

his product uses a 5.5 × 2.1 mm DC barrel plug (outer diameter 5.5 mm, inner diameter 2.1 mm)

Does it have relevant certifications and testing?

This product is UL/cUL and CE certified.

Can it be used outdoors or in humid environments?

Indoor use only. Do not use or store the product around liquids, steam, moisture, or high temperatures. Keep it away from rain, splashes, heat sources, and open flames.

What output voltages are supported?

Available in 5 V / 12 V / 24 V DC options; please choose the voltage that matches your device before ordering.

Not sure which option to choose?

Share your device voltage, total power draw (or current), and whether you’ll need extra run length or additional devices. We’ll size it for you and recommend the right specification.

Can I use a 24 V adapter to power a 12 V device?

No. The adapter’s output voltage must exactly match the device’s rated voltage—for example, use a 5 V adapter for a 5 V device, a 12 V adapter for a 12 V device, and a 24 V adapter for a 24 V device.

Can it power RGB LED strips?

Yes, but the adapter voltage must match the RGB controller/strip voltage (e.g., use a 12 V adapter for 12 V RGB).

How do I choose the right controller for my LED strip?

Single-color strips require single-color dimmers; dual-color (CCT) strips need CCT controllers; RGB strips require RGB controllers; RGBW/RGBCCT strips need four-in-one or five-in-one controllers; addressable IC strips must be paired with SPI or dedicated IC controllers.

How should the controller voltage be matched?

The controller voltage must match the rated voltage of the LED strip. For example, a 12V strip must be paired with a 12V controller and power supply. Using the wrong voltage may cause the strip not to light or become damaged.

Can controllers work with smart speakers?

Some WiFi controllers integrate with Amazon Alexa and Google Assistant, allowing voice commands for on/off, dimming, color changes, and scene selection.

Why does my LED strip flicker when connected to the controller?

Possible reasons include: insufficient power supply capacity, mismatched voltage, loose wiring, or exceeding the controller’s rated output. Check each factor and consider upgrading the power supply or adding amplifiers.

Why do some LED controllers specify “common anode” wiring?

Most LED strips use a common positive (anode) design, meaning all color channels share one positive line while each channel has its own negative (cathode). Controllers must match this wiring method to function correctly.

How do WiFi, RF, and DMX signals interact in mixed installations?

In hybrid projects, WiFi or RF controllers manage local zones, while DMX512 provides centralized control for stage or architectural lighting. Signal amplifiers and gateways are often required to synchronize different systems.

How do I avoid electromagnetic interference (EMI) when using wireless LED controllers?

Place RF/WiFi controllers away from large metal objects or strong electrical equipment. Use shielded cables for data transmission and ensure proper grounding to reduce interference.

Can LED controllers be integrated with building automation systems?

Yes. High-end controllers with 0–10V, DALI, or DMX512 protocols can be integrated into professional lighting management systems, enabling centralized scheduling, energy monitoring, and scene automation in commercial projects.

Are LED controllers compatible with all types of LED strips?

"Not all controllers are compatible with every LED strip. Common types include:
• Single-color strips: require a single-color dimmer or knob dimmer.
• RGB/RGBW strips: must use the corresponding RGB/RGBW controller.
• Addressable pixel strips (WS2811/WS2812, etc.): need to be paired with an SPI controller.
Please confirm the strip type and the controller’s output method before purchasing."

What should I do if the controller malfunctions?

Please first check whether the power supply is working properly, the wiring is secure and polarity is correct, the remote control batteries have power, and the APP/Wi-Fi controller is correctly connected to the network. If the issue persists, please contact our customer service team for further support and solutions.

What voltages do the controllers support?

Most DC controllers are compatible with 5–24V, while AC controllers support 110V or 220V. Please confirm the voltage of your LED strip before purchasing.

Do controllers generate heat?

They may experience a temperature rise when operating at full load, which is a normal phenomenon. Please ensure proper ventilation and avoid covering the device.

How do I choose between single-color and RGB controllers?

For single-color LED strips, use a single-color dimmer; for RGB/RGBW strips, you need the corresponding RGB controller, otherwise color-changing will not be possible.

Can SPI controllers support multiple pixel chips?

They are compatible with pixel strip chips such as SK6812, WS2811, WS2812, UCS1903, and TM1804.

What are the features of music-sensing controllers?

Music controllers offer four sound-activated modes that automatically change the light color and brightness according to the rhythm of the music, making them ideal for parties, bars, or home entertainment settings.

What should I pay attention to during installation?

Make sure the voltage and power match, turn off the power before wiring, keep the polarity correct, avoid overloading, and ensure proper waterproofing when used outdoors.

What color temperature options are available?

Common color temperatures include:
• Pure White: 5500–6500K
• Natural White: 4000–4500K
• Warm White: 3000–3500K
Some multi-color G4 bulbs are also available in red, green, blue, and other color options.

What input voltage do the bulbs support?

Most bulbs support AC 110–240V universal voltage. Some models support 12V DC/AC. Please confirm the power supply type of your fixture before purchasing.

Can I order LED bulbs in bulk?

Yes. Most products are available in 4-pack, 6-pack, or 10-pack options. For larger bulk orders, please contact us for better wholesale pricing and local warehouse shipping solutions.

What should I do if the bulb arrives damaged?

Please contact us within 60 days of receiving your order and provide photos. We will arrange a replacement or a refund for you.

an LED bulbs be used with a dimmer switch?

Only models labeled “Dimmable” support dimmer switches. Using non-dimmable bulbs with a dimmer may cause flickering or damage.

What should I check before installing LED bulbs?

Make sure the power is turned off before installation to avoid electric shock. Confirm that the socket type matches and do not force the bulb into an incompatible socket.

What is the CRI of the LED bulbs?

Most LED bulbs on this page have a CRI greater than 80, ensuring good color rendering, suitable for home and commercial lighting.

What is the beam angle of the G4 LED bulb? Is it easy to install?

The beam angle is 360°, providing full omnidirectional lighting with no dark spots for more uniform illumination. Installation is very easy — this bulb uses a standard non-polar G4 base, so there is no need to distinguish between positive and negative terminals.

What input voltage and frequency do these wall plug power supplies support?

These power supplies support 100–240 V AC input voltage at 50/60 Hz, making them compatible for worldwide use.

What safety protection features do these wall plug power supplies have?

They feature overload, short-circuit, and over-voltage protection to ensure safe and reliable operation.

What devices can these wall plug power supplies be used for?

They are suitable for LED strip lights, CCTV cameras, routers, pumps, car accessories, and various DIY electronics projects.

What should I check before installation?

Check the rated voltage and power of your device to ensure compatibility. Always disconnect the power before installation to prevent electric shock.

Can this power supply be used outdoors?

Use it indoors unless it is specifically labeled as an IP44 waterproof version.

Can I use the power supply beyond its rated capacity?

No. Do not exceed the rated power to avoid damaging the power supply or connected devices.

What types of devices can these power supplies drive?

In addition to LED strips and lighting, they can power small CCTV cameras, routers, fans, audio/video equipment, sensors, Christmas lights, car accessories, and other low-voltage electronics. Just make sure the device voltage (e.g., 12 V/24 V/5 V) matches and the power does not exceed the supply’s rated capacity.

What are wall plug power supplies?

Wall plug power supplies are plug-in AC-to-DC converters designed to provide stable DC power for LED strips, small electronic devices (such as routers and CCTV cameras), and decorative lighting. They are typically compact and plug-and-play for easy use.

Can the near-infrared function be turned off while still using the red light?

No. The red light mode always works together with near-infrared light (630 nm + 850 nm) and cannot disable the near-infrared function separately.

Can the yellow and blue lights be activated simultaneously to create a green light effect?

No. The device supports single-color modes only (yellow + near-infrared, blue + near-infrared, red + near-infrared) and does not allow yellow and blue lights to run at the same time to create green light.

What specifications are available? What wire sizes and lengths can I choose from?

This series offers three wire cross-section sizes:
• 4 mm²
• 6 mm²
• 10 mm²
Each size is available in multiple lengths, ranging from 10 m to 30 m. You can select the
length that best fits your project requirements.

How should the ground wire be stored?

Store the ground wire in a dry environment to maintain the quality and performanceof its insulation.

What should I check before installation?

Before installation, make sure that the selected ground wire specification complieswith local electrical standards and regulations to ensure compatibility and safety.

What should I pay attention to regarding electrical load?

Avoid exceeding the rated current or voltage capacity of the ground wire to prevent overheating or damage.

What are the rated current and voltage for different ground wire sizes?

LEDLightsWorld offers three ground wire sizes with the following rated parameters:
• 4 mm?. Rated current approx. 25 A (reference), rated voltage 450/750 V
• 6 mm?: Rated current approx. 40 A (reference), rated voltage 450/750 V
• 10 mm?: Rated current approx. 70 A (reference), rated voltage 450/750 V
Please select the wire size that matches your electrical load to ensure safe operation.

What type of conductor is used for these ground wires?

These products use high-quality stranded copper conductors, offering excellent conductivity and flexibility to meet a wide range of electrical installation needs.

What is the insulation material of this ground wire?

The product uses a yellow-green PVC insulation layer for easy identification of the grounding conductor. It offers good wear resistance and insulation performance to ensure safe use.

Is the product flame-retardant and easy to install?

Yes. This ground wire is flame-retardant and designed with a flexible structure, making it easy to bend and route through various wiring paths for convenient installation.

What is a Stretched LCD Bar Display and what is it used for?

Stretched LCD Bar Displays are ultra-wide aspect ratio LCD screens designed as bar-type displays. They come with an Android operating system and optional capacitive touch functionality. Content can be managed through a cloud platform, making them ideal for shelf displays, digital signage, and creative installations.

Can the size be customized?

Yes, customized sizes are available. However, the final width and height may be slightly adjusted due to panel and controller limitations, which may also affect the lead time.

What control methods are available?

All models are equipped with the Android operating system and support content management via cloud platform, mobile app, and USB mouse control.

What standard sizes and specifications are available?

We offer 10 standard models ranging from 24.5″ to 88″, with resolutions from 1920×385 to 3840×1080. Each model lists its viewable area, overall dimensions, and control options. Most models are non-touch, while the 28.6″ model is available with an optional touch screen.

What media formats are supported?

These displays support a wide range of common media formats:
Audio: MP3, WMA, WAV, APE, FLAC, AAC, OGG, M4A, 3GPP
Video:MPEG-1, MPEG-2, MPEG-4, H.263, H.264, H.265, VC-1, VP9, VP8, AV1
Image:JPG, BMP, PNG

Can multiple screens be spliced or synchronized for playback?

Yes. The displays support multi-screen synchronization, allowing you to create a continuous long-screen display or play the same content across multiple screens. This can be managed through the cloud platform or a local network.

How do I rotate the screen?

You can adjust the display orientation in the system settings. Both landscape and portrait modes are supported to meet different installation requirements.

How do I send content through the cloud platform?

Log in to the cloud platform, create and edit your program, then send it to the device with one click to complete the update.

If the Stretched LCD Display can be used with a Mac?

YES. The "Xiaohui Cloud" publishing system uses a B/S architecture, meaning it can be operated online by logging in through a browser: "No software installation required; it uses a B/S architecture, web login, and online operation."

Whether you're using Windows, macOS, or Linux, as long as you have internet access and a browser, you can log in and use the Xiaohui Cloud platform.

Common browsers such as Safari (macOS default), Chrome, and Firefox are all compatible.

No special Windows software or client installation is required, improving cross-platform compatibility and convenience.

Huidu Technology also provides a mobile app called "LEDArt" for sending remote control commands via mobile phone, but this app currently only supports iPhone and iPad:

In the App Store, this app is categorized as "Business," supports iPhone and iPad, and clearly states that it requires iOS 13 or later.

No dedicated macOS app is available, and the iOS app cannot be run on macOS (except through the limited macOS support for iOS apps, which is not officially guaranteed).

In short:
Computer (including Mac): Access the Xiaohui Cloud platform using a browser; no app installation is required.
Mobile/Tablet (iOS): Use the "Screen Control" app.

What are the advantages of multi-core PVC insulated wire compared to single-core wire?

Multi-core wire combines multiple conductors in one sheath, making wiring neater and more organized. It helps reduce signal interference, saves installation space, and avoids tangling or abrasion that can occur with multiple separate wires. It is ideal for multi-circuit control and lighting systems.

Why is it recommended to keep the load within 80–90% of the rated power?

Leaving a 10–20% safety margin helps prevent overheating caused by rising ambient temperatures, inrush current, or voltage fluctuations. This extends the life of the conductors and provides capacity for future system expansion without needing to replace the wire.

How can I minimize voltage drop over long wiring runs?

Voltage drop is proportional to wire gauge and run length. For longer distances, choose a thicker wire (for example, 14 AWG instead of 16 AWG) or parallel multiple conductors for positive and negative leads. This lowers circuit resistance and ensures proper voltage at the end devices.

What environmental factors should be considered when using PVC insulation?

PVC is sensitive to prolonged UV exposure and high temperatures, which can cause aging, hardening, or cracking. For outdoor applications, use conduit or corrugated tubing to protect the wire, avoid direct sunlight and standing water, and ensure long-term insulation performance and safety.

What are the benefits of tinned copper conductors?

Tinned copper offers stable conductivity and excellent corrosion resistance. It performs well in humid or mildly corrosive environments, maintains low contact resistance over time, and reduces long-term maintenance needs.

How do I update the content on the screen?

You can use a USB drive to upload pictures and videos, or manage everything through the built-in software and cloud system if you prefer remote control.

Does it support touch operation?

Yes, there are two choices. You can select a simple non-touch screen, or a touch version if you want customers to interact directly with the display.

Is it easy to install?

The screen is designed with a VESA mount, so it can be fixed on the wall just like a flat-screen TV. This makes installation safe and convenient.

How clear is the image quality?

It delivers full HD 1080p resolution with bright and sharp visuals, ensuring your content looks attractive and easy to read in any indoor space.

What software is included for content management?

The screen comes with CMS (Content Management System) software that allows centralized control, scheduling, and remote updates.

What is the resolution of each video wall panel?

Each panel offers 1920×1080 full HD resolution. After splicing, the video wall still delivers sharp and detailed image quality.

How bright are the panels?

The brightness is 500 nits, which meets the requirements of most indoor environments with vivid colors and clear visibility.

How narrow is the bezel?

The panels feature ultra-narrow bezel options of 0.88 mm, 1.7 mm, or 3.5 mm, ensuring seamless and immersive viewing.

Is a video wall processor included?

Yes, an HDMI splitter/splicer is included to achieve multi-screen synchronization without requiring extra processing equipment.

Can the video wall run continuously?

Yes, the BOE industrial-grade panels are designed for 24/7 operation with stable performance.

What is a high-brightness window advertising LCD display?

It’s an LCD display designed for storefront windows, built with very high brightness (often 2000–3000 nits or more) so the content remains clearly visible even under strong sunlight.

What brightness level is recommended for outdoor window displays?

Generally, 2000–3000 nits is a good baseline. For very bright, sun-facing locations, you may consider higher (≥ 4000 nits).

Can these window displays operate 24/7?

Yes — good quality window displays are designed for continuous operation. But in very harsh climates (extreme heat, cold, humidity), additional cooling or protective measures may be necessary.

How is the display mounted? Through-glass or inside the window?

They can be deployed in different ways:

Through-glass installation (visible from both sides)

Inside window facing outward
Mounting methods depend on your storefront design and structural constraints.

Are they weatherproof?

Most window advertising LCD machines are not intended for full outdoor exterior exposure (rain, snow). They should be protected by overhangs or installed behind glass. Always check the IP rating for ingress protection.

What inputs / control options do they support?

Commonly they support HDMI, USB, WiFi, LAN, and have a built-in for content updates.

Will there be color difference when replacing modules or displays later?

Yes, color matching is critical. That is why we recommend using the same batches or doing calibration. For modular systems, it’s ideal to keep stock of modules from the same batch.

How much energy do these devices consume?

It depends on size, brightness, and usage. High brightness adds to power draw. You’ll find typical consumption in datasheets (W per square meter or per unit).

What is the warranty and support?

We typically offer 1 year warranty. Maintenance and service support can be offered. Detailed terms depend on model and project scale.

What are square and round LCD displays used for?

They are used for specialty signage, artistic installations, retail display, exhibition booths, novelty promotions — anywhere you want a non-standard shape display to attract attention.

Can I mix square / round displays with regular rectangular video walls?

Yes, you can embed them into overall display layouts; you may need custom bezel frames or mounting to maintain visual continuity.

What is the viewing angle / brightness for these shapes?

Similar to standard LCD panels — wide viewing angles (≥ 160°) are ideal. Brightness depends on specification; indoor ones is 500 nits.

How do you drive a circular or square screen? Does it need special controller?

We provide CMS (content management software) for free to control the screen. And you can also install your own software in this Abndroid LCD screen.

Can these displays support touch / interactivity?

Yes. You can contact us for quote.

What are lead times and customization capabilities?

We make to order, lead time: around 2weeks. Custom sizes, bezel finishes, mounting and interface options are possible with minimum order quantities.

What environments are they suitable for?

Mostly indoor or semi-outdoor (protected areas). For fully outdoor use, you’ll need sealed, weatherproof, high‐durability design, perhaps with additional shielding from direct weather.

What are the dimensions and materials? Where can I place them?

This collection includes three products, each measuring approximately 12 × 6 inches. They are made of acrylic panels with a soft light-diffusing layer, ensuring gentle and glare-free backlighting. Perfect for desks, bookshelves, countertops, bedrooms, offices, bars, and cafes.

How do I clean and maintain the lightbox?

Use a soft dry or slightly damp cloth to gently wipe the surface. Avoid alcohol, harsh solvents, or abrasive materials. Always unplug the light before cleaning and store it in a dry, dust-free place when not in use.

Are the lights dimmable? Will they be too bright at night?

These lightboxes use soft backlighting for comfortable viewing. Some models may offer dimming or color-changing options (e.g., warm white/pink switch). Please refer to each product page for details. For nighttime use, we recommend adjusting brightness or using them with ambient light for the best visual comfort.

Will the light color fade over time?

No. The LEDs use high-quality chips with stable color output, ensuring that the brightness and tone remain consistent throughout their lifespan.

How much energy do they consume?

Each desk lightbox consumes very little power (typically under 3–5 W), meaning you can keep them on for hours without worrying about high energy bills.

Is there any buzzing noise or flicker when the lights are on?

No. These lightboxes are designed with constant-current drivers that prevent flicker and operate silently.

What are the differences in application between various AWG silicone wires?

The smaller the AWG number, the larger the conductor cross-section and the higher the current capacity. For example, 18AWG is ideal for high-current applications such as automotive power lines or high-power LED strips, while 30AWG is suitable for low-current or precision electronics such as sensors or Arduino connections.

Why choose tinned copper strands instead of bare copper?

Tinned copper strands resist oxidation in humid or high-temperature environments, improving corrosion resistance and conductivity stability. This makes them ideal for automotive wiring, outdoor lighting, drones, and RC models.

Can different AWG silicone wires be used together?

Yes. For example, 18AWG can be used as the main power line, while 24–28AWG can be used for signal or branch circuits. This ensures both safety and wiring flexibility.

Are silicone wires easy to strip and solder?

Yes. Silicone insulation is soft and easy to strip, resistant to melting or shrinking. Tinned copper strands are easy to solder, reducing cold joints, making them ideal for Arduino, Raspberry Pi, and other electronics projects.

Are these silicone wires suitable for high-temperature environments?

Yes. All gauges can withstand high temperatures (up to 200℃), making them suitable for motor wiring, RC battery connections, or automotive engine bay wiring.

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