Frequently Asked Questions

Find Answers To All Your Questions

How long does shipping take?

We provide fast local delivery from our regional warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia — typically within 3–7 business days.

 

If the local warehouse is out of stock, your order will be fulfilled from our main warehouse in China. In that case, delivery will take approximately 7–25 business days depending on your location and shipping method.

 

We also offer express shipping via DHL or UPS, which usually arrives in 3–10 business days.

Do you ship internationally?

Yes, we currently ship to the following countries and regions:

 

North America: United States, Canada

Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark

Oceania: Australia, New Zealand

East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel

South America: Chile, Uruguay, Argentina

Africa: South Africa, Mauritius

 

If your country is not listed at checkout, please contact us at crm@ledlightsworld.com and we will assist you with a custom shipping quote.

Where do you ship from?

We ship from our regional warehouses whenever local inventory is available. We currently have warehouses in the United States, United Kingdom, Germany, Japan, Canada, and Australia.

 

If the item is not available in your region’s warehouse, your order will be shipped from our main warehouse in Shenzhen, China.

 

In either case, you will receive a tracking number as soon as your order is dispatched.

Do you offer express shipping?

Yes, we offer express shipping to most countries via DHL, UPS, or FedEx, depending on your region.

  • If your order is shipped from a local warehouse, express delivery typically arrives within 3–5 business days.

  • If shipped from our main warehouse in China, express delivery usually takes 3–10 business days.

 

To use expedited shipping, please select the Express Shipping option at checkout. Shipping costs will be calculated based on the weight and destination of your order.

Will I have to pay customs duties or import taxes?

For orders shipped from our local warehouses (in the US, UK, Germany, Japan, Canada, or Australia), no customs duties or import taxes will apply.

 

However, if your order is shipped from our main warehouse in China, it may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

 

If you’re unsure about your country’s import policies, we recommend checking with your local customs office or contacting us at crm@ledlightsworld.com before placing an order.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

 

You can also contact our support team at crm@ledlightsworld.com if you need help tracking your shipment or have not received tracking details within the expected timeframe.

Are all products eligible for free shipping over $399?

Most of our products are eligible for free standard shipping on orders over $399.

 

However, certain oversized or special-order items may not qualify. In such cases, we will clearly indicate this on the product page.

What is your return policy?

We offer a 60-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 60 days of the delivery date.

 

Returned items must be unused, in original condition, and include all packaging and accessories.

Shipping costs are non-refundable.

 

Please refer to our full Refund Policy for details.

How do I request a return?

To request a return, please contact us at crm@ledlightsworld.com with your order number and reason for return.

 

All returns must be pre-approved before shipping the items back. We’ll provide you with return instructions within 1 business day.

Do you accept returns for customized products?

Unfortunately, customized or made-to-order products are not eligible for return or refund unless there is a manufacturing defect.

 

If you’re unsure whether your product is returnable, feel free to contact us before placing your order at crm@ledlightsworld.com.

When will I receive my refund?

Once we receive and inspect the returned item, we will issue your refund within 3–5 business days.

 

The refund will be credited to your original payment method, and you will receive a confirmation email once the refund is processed.

 

If you have any questions, feel free to contact us at crm@ledlightsworld.com.

What payment methods do you accept?

We accept the following payment methods:

  • Credit / Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • T/T (Bank Transfer)

 

All transactions are securely processed. If you need assistance with a specific payment method, please contact us at crm@ledlightsworld.com.

Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us at crm@ledlightsworld.com as soon as possible after placing the order.

 

We will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to modify or cancel it.

Will I receive an invoice or order confirmation?

Yes, after placing your order, you will receive an order confirmation email with all the order details.

 

Once your order has shipped, a shipping confirmation with tracking information will also be sent to your email.

 

If you need an official invoice or have not received any confirmation, feel free to contact us at crm@ledlightsworld.com.

Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk purchases and wholesale orders.

 

If you are planning to order in large quantities or for commercial use, please contact us at crm@ledlightsworld.com with your requirements. Our sales team will provide you with a customized quotation.

Do your products come with a warranty?

Yes, most of our products come with a 1 to 2-year limited warranty, depending on the product type.

 

The warranty covers manufacturing defects under normal use. Please check the product page for specific warranty details. If you experience any issues, contact us at crm@ledlightsworld.com and we’ll assist you promptly.

What should I do if I receive a faulty or damaged item?

If you receive a defective or damaged item, please contact us immediately at crm@ledlightsworld.com with your order number and clear photos or videos of the issue.

 

Our support team will assess the problem and offer a suitable solution, such as replacement parts, a product exchange, or a refund, based on the warranty terms.

Where can I find product installation guides or technical support?

For most products, we include basic installation information directly on the product page.

 

For selected items, you’ll also find downloadable manuals or a “Support” section with wiring diagrams and technical documents.

 

If you need further assistance, feel free to contact us at crm@ledlightsworld.com — our technical team is here to help.

Can I get technical advice before placing an order?

Absolutely. If you have questions about product compatibility, installation, or technical specifications, our team is here to help before you place your order.

 

You can reach us via:

  • Email: crm@ledlightsworld.com

  • Live Chat: Click the chat icon on the bottom-right of our website to speak with our pre-sales team.

 

We typically respond within 1 business day.

What is a LED Poster Display used for?

LED Poster Displays are designed for digital signage and commercial advertising in high-traffic areas such as retail stores, shopping malls, showrooms, airports, and exhibitions.

 

They offer bright, vivid visuals that attract attention and are ideal for displaying promotional videos, brand messages, event announcements, and more. Compared to traditional posters, LED posters are dynamic, reusable, and more engaging.

Can I use it both indoors and outdoors?

Yes — our LED Poster Display series includes both indoor and outdoor models.

  • Indoor models are perfect for shopping malls, trade shows, and retail spaces, offering high brightness and slim designs.

  • Outdoor models are built with weatherproof enclosures, higher brightness levels, and IP-rated protection to ensure visibility and durability in exterior environments.

 

Please refer to the product specifications on each model’s page to confirm its intended usage. You can also contact us at crm@ledlightsworld.com for recommendations.

Can the content on the screen be updated remotely?

Yes, most of our LED Poster Displays support remote content updates.

 

Depending on the model, content can be uploaded via:

  • Mobile App (WiFi control)

  • USB drive

  • Cloud platform (available on selected models)

 

For example:

  • EP Series, EP GOB Series, EP Outdoor Series support both App and Cloud control.

  • EP Series-P does not support cloud control but still supports WiFi and App updates.

 

Please check the product page or contact us if you’re unsure which model suits your needs.

Can I customize the size or branding of the LED poster?

Yes, we offer customization options for both branding and screen size.

  • Size: In addition to our standard sizes (640×1920mm and 960×1920mm), we can customize the dimensions to suit your specific application.

    Custom sizes are available even for small batch orders.

  • Branding: We support customization of startup screen, frame color, and logo printing on the device or packaging.

 

Just send your requirements to crm@ledlightsworld.com, and our team will provide you with a proposal.

EP-RS Series Rollable LED Poster Display - can these be synced together across mulitple units?

Yes, the EP-RS Series Rollable LED Poster Displays can be synced together across multiple units. These displays support synchronization, allowing you to connect and display content simultaneously across multiple units, creating a unified visual experience. The synchronization can be achieved through their built-in control system or by using a centralized media player or controller, depending on the model's features and your setup requirements.

What’s the difference between Red and Infrared LED Strip Lights? How should I choose the right one?

Red LED strips emit visible red light and are mainly used for visual indication, decorative lighting, and photobiological applications.

Infrared (IR) LED strips emit non-visible light and are commonly used in sensing, night vision, and therapeutic scenarios.

Here’s a quick wavelength guide:

Wavelength

Visibility

Typical Applications

635nm

Bright red light

Safety signals, decorative displays, visual alerts

660–670nm

Deep red light

Plant growth, photobiomodulation, red light therapy

730–735nm

Near-infrared (dim red)

Flowering control in horticulture

810nm

Near-infrared (invisible)

Penetrative IR therapy, deep tissue illumination

850nm

Infrared (invisible)

Night vision, IR surveillance, motion detection

940nm

Infrared (fully invisible)

Remote control systems, IR imaging, covert lighting

What is the difference between 850nm and 940nm infrared LED strips?

The main difference lies in their visibility and application:

  • 850nm IR LED strips emit a faint red glow that is slightly visible to the human eye in dark environments. They’re often used when some indication of operation is acceptable, such as in security cameras where low-light monitoring is needed.

  • 940nm IR LED strips emit no visible light, making them completely invisible to the human eye. They are ideal for covert surveillance, IR sensors, and environments where total discretion is required.

 

Both are suitable for night vision and sensing systems, but the choice depends on your need for visibility.

Can I use Infrared LED Strips for night vision camera systems?

Yes, our infrared LED strips are ideal for enhancing night vision camera systems. They emit infrared light in the 850nm or 940nm range, which is invisible to the human eye but clearly detected by most security and surveillance cameras. This allows the camera to capture clear footage even in complete darkness, without drawing attention or disturbing the environment.

Can infrared LED strip lights be used with motion sensors or other automation systems?

Yes, infrared LED strip lights can be integrated with motion sensors, timers, or smart controllers, as long as the sensor or controller is compatible with the power supply used. This is especially useful for security applications or energy-saving setups, where the lights only turn on when needed. Ensure that the sensor is rated for the strip’s voltage and current for safe operation.

Are infrared LED strip lights visible to the human eye?

Most infrared LED strip lights, especially those emitting 850nm and above, are not visible to the human eye. The 850nm strips may emit a faint red glow at the LED source, but the 940nm strips are virtually invisible in normal conditions. This makes them ideal for discreet surveillance, night vision, and scientific use where visible light is undesirable.

Can infrared LED strips be cut or customized to specific lengths?

Yes, our infrared LED strip lights can be cut along designated cutting lines to suit your installation needs. Each strip has clear cut points—typically every 3 or 6 LEDs depending on the model. Be sure to cut only at these points and properly seal or reconnect the strips using compatible connectors to maintain performance and safety.

What power supply should I use for IR LED strip lights?

We recommend using a 12V DC power supply with appropriate current output based on the total length and power consumption of the strip. Always match the voltage exactly (12V) and ensure the power supply’s wattage exceeds the total wattage of the connected strips by at least 20% for safe and stable operation.

Do Red & IR LED strips emit visible light?

Our Red & Infrared LED strips cover wavelengths from 635nm to 940nm.

  • 635nm to 730nm: These wavelengths emit visible red light, gradually shifting toward deeper red as the wavelength increases.

  • 810nm: This near-infrared range emits very faint red glow, barely visible in dark environments.

  • 850nm: Emits a slight red glow at the LED source, often noticeable in low light.

  • 940nm: Fully infrared and invisible to the human eye, ideal for covert applications like security systems and sensors.

 

This range allows users to choose based on their application’s visibility requirements — from clearly visible red light to completely hidden IR illumination.

Do your IR LED strips support dimming or adjustable brightness?

Yes, our Infrared LED strips support PWM dimming (Pulse Width Modulation) using compatible DC dimmers or IR-specific controllers.

However, since infrared light is not visible to the human eye, the dimming effect is not visually noticeable — it can only be verified using infrared cameras, sensors, or measurement tools.

 

Note: Avoid using incompatible AC dimmers or low-frequency PWM drivers, as they may cause flickering or reduced performance.

What is the Magic Cubic LED Display and how is it different from a traditional LED screen?

The Magic Cubic LED Display is a three-dimensional cube-shaped LED screen that delivers content on all visible sides of the cube.

Unlike traditional flat LED displays, the Magic Cubic design enables 360° visual engagement, making it ideal for museums, exhibitions, retail spaces, and any environment seeking a unique, immersive visual experience.

 

Its standout features include:

  • Seamless content playback across multiple faces

  • Customizable sizes and pixel pitches

  • Eye-catching 3D presence for storytelling and branding

What is the main purpose of 850nm LED beads?

850 nm infrared LEDs are widely used in night vision surveillance cameras, motion sensors, and facial recognition. They emit a faint red glow detectable by human eyes, making them suitable for semi-visible IR applications that require low-light awareness.

What’s the difference between 850nm and 940nm LED beads?

850 nm LEDs emit faint red light and are excellent for night vision cameras. 940 nm LEDs are completely invisible to the human eye, making them ideal for hidden sensors and automatic devices. 850 nm offers stronger camera sensitivity, while 940 nm ensures full concealment.

Which wavelength of LED bead is best for plant growth?

660 nm red LED beads are most effective for photosynthesis, promoting flowering and fruiting. 730 nm far-red LEDs help regulate the photoperiod and stem elongation. Many grow lights combine both to simulate natural sunlight and maximize plant productivity.

What is the difference between red and infrared LED beads?

Red light LEDs (620–660 nm) emit visible red light, commonly used in indicators, plant growth lighting, and red light therapy. Infrared LEDs (730–940 nm) emit invisible light, widely used for night vision, motion sensing, and access control.
While most infrared light is invisible to the human eye, near-infrared wavelengths (around 700–780 nm) may produce faint red glows under dark conditions, especially with high-power LEDs. 850 nm LEDs may sometimes appear slightly red, but 940 nm LEDs are typically completely invisible.

Are dual-wavelength LED beads available?

Yes. Some LEDs combine two wavelengths in one bead—such as 660 nm + 850 nm for therapy, or 850 nm + 940 nm for hybrid sensing. These reduce space and improve optical alignment. Advanced models may support separate control of each wavelength.

Do LED sphere displays support customization?

Yes, we offer custom services. We can adjust the size, pixel pitch, and other details to suit your needs. We can also customize the appearance design to suit your brand requirements, but the delivery time will be longer. We offer a variety of sizes to meet most needs.

What is the resolution of LED sphere displays?

Resolution varies according to pixel pitch. We offer pixel pitches from P1.25 to P6. A smaller pixel pitch provides higher resolution, making it ideal for close viewing.

How are LED sphere displays controlled?

It supports synchronous and asynchronous control, and can play and set content via HDMI, USB, APP, WIFI or other control methods. You can conveniently control the display content on any device.

What are the typical applications for LED sphere displays?

They are widely used in museums, exhibition halls, commercial spaces, live events, stage effects, and more, delivering an impressive visual experience in every setting.

Are LED sphere displays easy to maintain?

Yes, our displays are designed with easy maintenance in mind. The modular design allows for quick replacement and repair, and we offer regular technical support and maintenance services to ensure long-term performance.

What is the power consumption of LED sphere displays?

Power consumption depends on the size and brightness settings of the display. We offer energy-efficient options to ensure high operational efficiency and reduced energy costs.

Does it support live video inputs?

With the controller box has HDMI input interface, the sphere can be easily connected to various devices with HDMI output for real-time playback.

Do LED modules support customization?

Yes, our LED modules support customization. Customers can choose pixel pitch, resolution, and display effects based on their specific application requirements. We also offer customization for module appearance, size, and installation methods to ensure a perfect fit for your project.

What is the resolution of LED modules?

The resolution depends on the pixel pitch. For example, a P1.25 module has a resolution of 256×128, while a P4.0 module has a resolution of 80×40. We offer pixel pitches ranging from P1.25 to P10, suitable for different viewing distances.

Are LED modules suitable for outdoor use?

Some of our LED modules are designed for outdoor environments, featuring an IP65 waterproof and dustproof rating to withstand harsh weather conditions. They are particularly suitable for outdoor billboards, stage backdrops, and scenic displays.

What is the power consumption of LED modules?

Power consumption varies depending on screen size and brightness settings. Generally, it is low and meets energy-saving requirements. Detailed power consumption and power supply specifications for each module are listed in the product specifications to help customers choose the right configuration.

Are LED modules difficult to install?

Our LED modules are very easy to install. With standardized sizes and modular designs, users can choose suspension, wall-mount, or floor installation. We provide detailed installation guides and offer professional installation services to ensure smooth setup.

What screen shapes are suitable for this flexible LED module?

This module is designed for creative shapes and can be bent into non-flat screens, including cylindrical, curved, and wavy shapes. Its flexible PCB and elastic housing allow it to perfectly conform to irregular structures without affecting lamp arrangement or image quality. It's ideal for immersive stage backdrops requiring a wraparound structure, eye-catching booths at trade shows with unique designs, and interior decoration in high-end shopping malls, art galleries, and themed entertainment projects. It also creates smooth transitions between flat and curved surfaces, giving designers more creative freedom.

Is this module suitable for long-term operation?

Completely suitable. Design life: approximately 100,000 hours of operation, suitable for 24/7 operation in locations such as control rooms, exhibition halls, and shopping malls. The lamps are tested for long lifespans, and the circuit design reduces heat generation, ensuring stable image quality even after years of use. To ensure optimal performance, it is recommended to use within the recommended temperature and humidity range and maintain a clean ventilation system to facilitate heat dissipation.

Will this flexible module easily deform or break?

No. The module utilizes a reinforced flexible PCB and a highly elastic housing, allowing it to withstand repeated bending without fatigue damage. It remains intact during transportation, installation, and multiple styling adjustments. When the specified bending radius is adhered to, cracking, lamp damage, or misalignment will not occur, allowing construction workers to confidently reuse it between projects.

Will the screen flicker?

No. Refresh rates up to 3840Hz completely eliminates visible flicker, ensuring smooth video playback. This is especially important for live streaming, photography, or videography, as it prevents cameras from capturing horizontal streaks or flickering. Even when shooting in slow motion, the image remains stable and smooth.

How do I connect the power supply?

Each module uses a DC 5V power supply, and multiple modules can be connected in series. You need to calculate the total power consumption to match the power supply capacity and select cables of sufficient thickness to avoid voltage drops. For large screens, distributed power supply is recommended to ensure consistent brightness and color across the entire screen.

What is its typical lifespan?

Under normal operating conditions, the OD series module has a lifespan of 50,000–100,000 hours, equivalent to 5–10 years of continuous 24/7 operation. Factors affecting lifespan include operating environment, brightness setting, and maintenance frequency. Regular surface cleaning, maintaining good heat dissipation, and avoiding frequent power cycles can effectively extend its service life.

Is an additional enclosure required for protection during installation?

In normal outdoor environments, the module's inherent IP65 protection is sufficient, and no additional enclosure is required. However, if the installation environment is subject to long-term high humidity, water accumulation, or high levels of industrial dust, it is recommended to add a protective cover or optimize the drainage design to extend the service life.

What is its maximum brightness?

Depending on the model, the OD series can achieve brightness levels of 5,500–6,000 nits, ensuring clear images even on sunny days. It also features automatic brightness adjustment, automatically adjusting output brightness based on ambient light levels, reducing brightness at night or on cloudy days, saving energy and extending lamp life. For applications requiring precise control, manual brightness adjustment is also possible via the control system.

Will there be color shift after splicing?

Modules from the same batch undergo rigorous, point-by-point brightness and color calibration before shipment, ensuring consistent color and brightness across the entire screen, even when multiple modules are spliced together. During long-term use, if slight deviations occur, on-site fine-tuning can be performed through the control system to ensure stable display performance.

What applications is it best suited for?

The OD series outdoor LED modules offer significant advantages in brightness, weather resistance, and dynamic performance. Reaching 5,500–6,000 nits, they remain clearly visible even in direct sunlight. Unlike light boxes that can only display static images, LED modules can play high-definition video, schedule content switching, and support remote updates, eliminating the need for frequent image changes. Compared to LCDs, they are more resistant to light interference and glare, and they won't overheat and black out in high-temperature environments, making them ideal for advertising and information displays that require 24/7 display.

What are the significant advantages of the OF series flexible LED modules?

The OF series modules combine high brightness, weather resistance, and a flexible design, making them ideal for outdoor applications requiring both creative design and durability. Compared to traditional rigid modules, their silicone encapsulation technology allows them to adapt to various mounting surfaces, such as cylindrical, wavy, and uneven surfaces. The modules offer a high level of protection, resisting rain, dust, and UV rays while maintaining stable brightness and color performance. Their reliability and maintainability are excellent for projects requiring all-weather, long-term operation.

What is the IP rating?

The OF series modules are IP65-rated, meaning they are completely protected from dust ingress and can withstand low-pressure water jets from any direction. Both the front and back sides are waterproof, ensuring long-term outdoor use in a variety of environments, including rain, snow, and coastal salt spray. The module housing and mask are made of weather-resistant materials, ensuring they remain resistant to deformation and fading even under strong UV rays and high humidity.

What is the brightness?

The OF series flexible modules generally achieve a brightness of 4,500 nits, with high-brightness versions reaching 5,000 nits, ensuring clear visibility even in bright sunlight. Brightness can be adjusted manually through the control system or automatically via a light sensor, optimizing display quality and saving energy based on ambient light conditions. Automatically reducing brightness at night or on cloudy days also extends the lifespan of the LEDs.

What applications are suitable for the OF series?

It can be used in virtually any outdoor application requiring high brightness and irregular shapes. Examples include wrapping the facades of landmark buildings, circular or curved billboards, stage backdrops, and cylindrical displays in shopping mall atrias. Compared to traditional straight-panel LED screens, the OF series flexible modules offer designers and engineering teams more creative possibilities, allowing the display to better integrate with the architectural structure.

Are there any restrictions on the module's flexible bending angle?

While flexible modules can be bent, it is generally recommended to limit the bending angle to between 120° and 150° and avoid repeated, large folding. During installation, structural supports should be used that match the designed curvature to avoid damage to the wiring or packaging due to excessively small bend radii. A reasonable bend angle not only prolongs service life but also ensures image flatness and pixel alignment.

What’s included and how do I install it?

Connect the included USB cable (≈2 m / 6.56 ft) to a 5V USB adapter, power bank, or computer. Most signs feature 5–6 brightness levels via an inline switch. For stable brightness, use a 5V/2A adapter. If unplugged, simply reset brightness when powered on again.

How do I power and adjust the brightness?

Connect the included USB cable (≈2 m / 6.56 ft) to a 5V USB adapter, power bank, or computer. Most signs feature 5–6 brightness levels via an inline switch. For stable brightness, use a 5V/2A adapter.

Can I customize the design or color?

Yes, for bulk orders we support customization of text, size, shape, and color. For single-piece retail, please check the available variations (Warm White, Pink, Multi-Color, etc.) before purchase.

How many power interfaces are available for this series of neon signs?

There are two options:

5V USB (USB-A): Portable and universal, works with chargers, power banks, or computers.

12V AC Adapter: Better for larger, brighter signs and long-term use, comes with a regional plug.

Tips: Check the product page for the correct power type. Do not mix voltages—USB models require 5V, adapter models require 12V.

Does it make noise or get hot after long use?

No. The signs use low-voltage LED strips, producing minimal heat and working silently. They are safe for continuous use in bedrooms, parties, and commercial spaces.

Do LED signs consume a lot of power? Are they energy-efficient?

Compared with traditional neon signs, LED signs consume much less power while providing higher brightness and clarity. Even when kept on for long periods, they do not cause a significant increase in electricity costs, making them ideal for daily use in stores. Their low energy consumption not only saves costs but also helps extend the service life of the signs.

Is the installation complicated?

Not at all. The sign is designed for plug-and-play use and comes with a hanging chain, so you can easily mount it on a window or wall.

How do I install the cabinet light?

The cabinet light uses either magnetic or adhesive mounting, requiring no drilling and causing no damage to the cabinet. The installation process is simple and efficient.

How often do I need to charge the battery-powered cabinet light?

Under normal use, it usually only needs charging once every 3–4 weeks, and a full charge takes about 2–3 hours.

Are your lights dimmable?

Yes, our under cabinet LED lights are dimmable, allowing you to adjust the brightness to create the perfect ambiance for your kitchen, wardrobe, display cabinet, or workspace.

What is the size of the sign?

The sign measures 15.7 × 12 inches, making it the perfect size for dressing tables, bedrooms, or salons.

How is it powered?

It uses DC 5V USB power and comes with a 78-inch (2m) USB cable, making it easy to plug into adapters, laptops, or power banks.

How do I install it?

It includes 2 adhesive hooks and a 22-inch stainless steel chain, plus pre-drilled holes for easy wall hanging. You can also simply lean it against a flat surface.

Is the brightness adjustable?

Yes! The sign offers 5 adjustable brightness levels to suit your makeup routine, bedroom atmosphere, or event décor

What materials are used? Is it safe?

It’s made with premium acrylic and heat-resistant silicone LED strips, ensuring durability, safety, and long-lasting warm lighting.

Can I connect lights to both the 12V and 14V output ports simultaneously?

Yes, you can connect lights to both the 12V and 14V output ports at the same time. Just ensure that the total wattage for each port does not exceed its rated capacity and that the combined wattage of all connected lights does not exceed the transformer’s maximum capacity of 400W.

How many voltage taps does it have?

It has multiple voltage taps, including 12V and 14V.

Does the lighting transformer come with mounting hardware?

Yes, it includes mounting hardware for easy installation on walls or other surfaces. Make sure to follow the installation instructions provided.

Does this lighting low voltage transformers have a circuit breaker for safety?

Yes, this transformer is equipped with a built-in circuit breaker. This safety feature helps protect the unit and connected lighting from electrical faults, overloads, and short circuits, ensuring safe and reliable operation.

What types of lights are compatible with this transformer?

This high-power outdoor transformer is compatible with a variety of low-voltage landscape lights, including LED lights, halogen lights, and incandescent lights. It's ideal for garden lights, pathway lights, and spotlights.

If I place this screen in a window, can I remove it and place it in another window?

We do not recommend to remove the LED Film too frequently, because that will cause loss of viscosity. How to Remove, please refer to video:https://www.youtube.com/watch?v=HNG3zE9lyxI

Does this work with a Lutron dimmer?

Yes, this LED driver is compatible with Lutron dimmer.

Does it have overload protection?

Yes, it does have overload protection.

How does the clarity of P1.86 compare to traditional bar signs (P6, P8, P10)?

Traditional bar signs often use P6, P8, or P10 pixel pitches, meaning the LEDs are spaced 6–10 mm apart. On a 960 mm long display, this results in a resolution of only 160–96 pixels wide, producing coarse text and grainy graphics.
Our P1.86 model has LEDs spaced just 1.86 mm apart, delivering a resolution of 516 × 86 pixels on the 960 mm version. The result is sharp, detailed visuals that can clearly display logos, menus, and graphics even at close viewing distances.

Can the LED Shop Display replace my existing P6/P10 shop sign?

Yes. The FL Series (frameless) and FR Series (outdoor framed) are designed as direct replacements for traditional bar signs. They are slimmer (only 32–45 mm thick), more stylish, and offer much higher resolution, so your shop looks modern and professional while maintaining the same functionality.

What installation options are available?

• FL Series (Frameless): VESA-compatible mounts, wall-mount brackets, suspension ropes, or monitor stands.
•FR Series (Outdoor): Fixed directly to the wall using side screws, no brackets required.
•DS Series (Double-Sided): Classic projecting sign installation with included screw set.

What’s included in the package?

Each display comes with the essential installation accessories:
•FL Series: LED display, wall-mount bracket, suspension rope, user manual.
•FR Series: LED display, installation screws, user manual.
•DS Series: LED display, installation screws, user manual.

When will pre-orders ship?

All pre-orders will ship no later than October 30, 2025, with free worldwide shipping included.

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